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Rank
28th
Out of 415

Four Points Chicago

Average Price: $206  
 
Hotel Class:
630 North Rush Street
Chicago, 60611 View map  
3-Star Hotel Rank: 11 of 73
Average review rating: 4.41
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (81) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (446) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 20 comments. 
The following words were used in comments with Issue:
breakfast (2)   cares (2)   comfortable (2)   desk (4)   few (2)   free (3)   hotel (3)   never (2)   not (5)   park (2)   room (3)    
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1. Only 2 issues- construction on the parking garage across the street (be ready, jackhammers started at 8 AM), and lousy housekeeping (didn't vacuum most days- we wound up complaining and it was fine after).
"Great location- housekeeping issues " Read full review on TripAdvisor   5/1/2012 Vote      
2. The rooms are a bit run down but the beds are comfortable and we have never had maintenance issues (outside of slow draining tubs).
"Solid hotel in a great location " Read full review on TripAdvisor   4/19/2012 Vote      
3. The following morning, AMEX was able to get my issue resolved and left me a voice message explaining that I could pick up my vouchers for breakfast at the front desk.
"Adequate rooms, terrible customer service! " Read full review on TripAdvisor   2/13/2012 Vote      
4. At this point, I was not so concerned with my reservation booking or issue with breakfast; I was concerned with the demeanor of the Front Desk Supervisor.
"Adequate rooms, terrible customer service! " Read full review on TripAdvisor   2/13/2012 Vote      
5. When we noticed some drilling noises late at night and early in the morning, the front desk staff was able to find out the source and update us on the issue satisfactorily.
"A magnificent hotel on the Magnificent Mile " Read full review on TripAdvisor   9/25/2011 Vote      
6. Two minor issues - when we checked in, we were told that the room wasn't ready yet (darn that time change - we were an hour early.
"A very nice property at an excellent price " Read full review on TripAdvisor   9/18/2011 Vote      
7. Tried reaching the general manager to let her know about the issues we experienced and when she did call me back she said there was nothing they could do about it.
"Never ever thinking of staying at another Sheraton " Read full review on TripAdvisor   8/18/2011 Vote      
8. They also sent an apology letter with a coupon for a free bakery item, free parking or drink in the hotel, which was completely above and beyond as the issue was our fault.
"Great location, terrible hotel " Read full review on TripAdvisor   7/21/2011 Vote      
9. We had one very minor repair issue and it was resolved very promptly, and our other special requests were also handled well.
"Great Stay " Read full review on TripAdvisor   6/29/2011 Vote      
10. A call to front desk produced an explanation that they had been having issues with it all day.
"Location, Location, Location! " Read full review on TripAdvisor   5/4/2011 Vote      
   
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