Hotel Wales, New York City, Complaint

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » Hotel Wales

OpinionWell
Rank

262nd

Out of 676

Hotel Wales	Average Price: $316 Check Rates

Hotel Class:

1295 Madison Avenue

New York City, 10128 View map

4-Star Hotel Rank: 81 of 106
Average review rating: 3.55

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (30) , Travelocity (4) , TripAdvisor (167) , YahooTravel (4)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit small (5) annoy (2) apologetic (3) appalled (2) avoid (6) awful (2) awkward (3) bad (10) barely (4) bed bugs (5) big deal (2) bothersome (2) broken (4) bug (2) complain (7) complaint (9) difficult (5) dirty (2) disappoint (12) downside (7) expensive (12) fussy (2) gross (2) hard (6) hardly (3) horrible (2) inconvenient (7) irritate (3) issue (11) loud (3) mistake (3) negative (2) noise (31) noisy (18) overpriced (4) poor (4) pricey (4) problem (16) rude (2) sad (3) sick (2) slow (4) smell (8) stale (4) terrible (6) tiny (11) too small (3) worn (4) worst (2) wrong (3)

Complaint

Appears in 18 comments.

The following words were used in comments with Complaint:
annoy (2) clean (2) coffee (2) complaints (18) desk (2) elevator (2) expectation (2) extremely (2) friendly (2) management (2) night (2) noisy (2) not (3) price (2) room (5) shampoo (2) shower (2) soap (2) staff (5) standard (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The front desk staff is efficent and New York-friendly so no complaints there.

"Loved this boutique hotel on Madison Avenue " Read full review on TripAdvisor 9/5/2011 Vote

2. Have already filed complaint with bank and trying to figure out what other agencies to go to.

"Be smart and check your charges when you leave " Read full review on TripAdvisor 8/1/2011 Vote

3. Getting ready to call the Attory General and file complaint.

"Be smart and check your charges when you leave " Read full review on TripAdvisor 8/1/2011 Vote

4. complaints: the elevators had no a/c and the temperature had to be 100 degrees; no refrigerator or coffee maker in the room, limited TV stations, no coffee available before 8am.

"Took great care of me and my disabled wife. " Read full review on TripAdvisor 7/14/2011 Vote

5. The only concern was the overly soft bed, but, this is an observation, not a complaint.

"Lovely, bright and sumptuous suite overlooking Madison Ave " Read full review on TripAdvisor 6/1/2011 Vote

6. My one complaint was that while showering, I discovered that the cleaning staff had apparently forgotten to restock my room with soap and shampoo, which was extremely annoying.

"No toiletries in room, otherwise excellent " Read full review on TripAdvisor 11/15/2010 Vote

7. My one complaint was that while showering, I discovered that the cleaning staff had apparently forgotten to restock my room with soap and shampoo, which was extremely annoying.

"No toiletries in room, otherwise excellent " Read full review on TripAdvisor 11/15/2010 Vote

8. Managment was not able to react customer friendly, when getting complaints.

"Not worth the money, no customer orientation " Read full review on TripAdvisor 8/24/2010 Vote

9. Our only major complaint about the Wales was their failure to fix our phone which was not functional.

"OK Especially for Museum-Goers " Read full review on TripAdvisor 1/24/2010 Vote

10. My only complaint was that the noise was a little loud at night from the roads -- but I guess that`s expected being in NY.

"Perfect location - Huge rooms " Read full review on TripAdvisor 8/13/2007 Vote