Outrigger Aina Nalu Resort, Lahaina, Rude

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Rank

4th

Out of 91

Outrigger Aina Nalu Resort	Average Price: $155 Check Rates

Hotel Class:

660 Wainee Street

Lahaina, 00000 View map

4-Star Hotel Rank: 3 of 12
Average review rating: 3.77

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (93) , TripAdvisor (519) , YahooTravel (31)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 11 comments.

The following words were used in comments with Rude:
desk (4) helpful (2) management (2) not (7) staff (3)

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1. (ie lights went out at wrong time, spa jets were not on properly, etc) Front desk is rude and not helpful- Needed one page printed for vows for our wedding and they actually claimed they did not have a printer and had no ability and could not help us.

"Not what it used to be " Read full review on TripAdvisor 3/28/2012 Vote

2. During the check in process the lady working was very rude, barely said anything and we really didn't feel welcome.

"Great location and great accommodation for a good price " Read full review on TripAdvisor 6/16/2011 Vote

3. Honua Kai was a huge disappointment for all the hype, the front desk was rude and we were often reminded that because we booked through a private owner we were not able to use many of the amenities the resort offers.

"Loved it! Was above my expectations!!! " Read full review on TripAdvisor 5/22/2010 Vote

4. Reception is rude.

"Rude staff, rooms with hardly any natural light... " Read full review on TripAdvisor 4/30/2010 Vote

5. I found the management to be very rude and curt.

"Location is the key in Maui " Read full review on Expedia 4/2/2009 Vote

6. The service is terrible and the Concierge/Front desk lady (Liz) has been rude and put out at the few questions we have had such as asking for directions to the aquarium and where are some good places to eat.

"Not Good " Read full review on TripAdvisor 11/30/2008 Vote

7. absolutely not, very rude without even hearing our story.

"Construction & More " Read full review on TripAdvisor 1/6/2006 Vote

8. They were not attentive and came off very rude.

"We got lucky " Read full review on TripAdvisor 12/18/2005 Vote

9. The staff is unfriendly and rude.

"don't ruin your vacation " Read full review on YahooTravel 9/20/2004 Vote

10. Front desk was indifferent and when checked out early and listed all complaints altogether at once, lobby staff was rude.

"Hotel is the inside joke of Maui - bugs, filth, fu staff, nightmare " Read full review on TripAdvisor 5/31/2004 Vote