The Henley Park Hotel, Washington DC, Issue

OpinionWell's Blog

Home » United States » » Washington DC Destinations » Washington DC Hotels » The Henley Park Hotel

OpinionWell
Rank

41st

Out of 279

The Henley Park Hotel	Average Price: $261 Check Rates

Hotel Class:

926 Massachusetts Avenue NorthWest

Washington DC, 20001 View map

3-Star Hotel Rank: 19 of 58
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , TripAdvisor (183) , YahooTravel (7)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit pricey (1) annoy (3) avoid (2) awful (2) bad (10) badly (1) big problem (2) bit dated (2) broken (2) complain (9) complaint (6) cramped (4) disappoint (6) disturbing (4) downside (4) errors (3) expensive (9) frustrated (2) hard (6) hardly (2) hate (4) issue (11) lack (5) loud (8) mess (2) misleading (4) mold (2) negative (6) noise (81) noisy (14) overpriced (8) poor (4) pricey (10) problem (24) ridiculous (3) rude (3) sad (1) shabby (1) slow (5) smell (9) terrible (3) threadbare (1) tiny (14) troublesome (1) unbearable (1) uncomfortable (3) unfortunate (4) unfriendly (2) worst (3) wrong (4)

Issue

Appears in 14 comments.

The following words were used in comments with Issue:
credit (3) desk (2) hotel (3) night (2) noise (4) not (5) problem (2) room (2) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I mostly loved this hotel but for a few minor issues.

"Almost perfect.... " Read full review on TripAdvisor 4/23/2012 Vote

2. Ultimately, I didn't find the noise to be a big issue though it does exist.

"A nice place " Read full review on TripAdvisor 1/12/2012 Vote

3. A simple offer of 'I'll have the staff on duty call whomever made the reservation first thing in the morning to resolve the issue' would have been more re-assuring than, 'I'm sorry, but there is nothing I can do,' leaving me to contact my host in the middle of the night.

"Pleasant hotel, though young staff could use some training. " Read full review on TripAdvisor 7/27/2010 Vote

4. Once the issue was resolved, the follow-up steps that would have allowed me to have a hassle-free stay were not followed, leading to more frustrating visits to the front desk.

"Pleasant hotel, though young staff could use some training. " Read full review on TripAdvisor 7/27/2010 Vote

5. Unfortunately, there were some issues that could have been simply resolved had the staff on-duty decided to go that 'extra mile'.

"Pleasant hotel, though young staff could use some training. " Read full review on TripAdvisor 7/27/2010 Vote

6. I am not sure if it was an issue of age, but all of the young staff I dealt with seemed a bit lacking in customer service training.

"Pleasant hotel, though young staff could use some training. " Read full review on TripAdvisor 7/27/2010 Vote

7. It has been five weeks since I checked out, and they are only now owning up to their error, and I am praying that the credit is finally issued to me.

"Great stay - Lousy accounting! " Read full review on TripAdvisor 10/16/2009 Vote

8. When I straightened it out after many phone calls (with nobody ever contacting me in reply, including messages for the General Manager), they issued a credit -- and then charged it AGAIN two days later.

"Great stay - Lousy accounting! " Read full review on TripAdvisor 10/16/2009 Vote

9. If this hotel could sort out the noise issues it would be a winner.

"Good service and location marred by high noise levels " Read full review on TripAdvisor 5/15/2009 Vote

10. The hotel is on a major street so traffic noise can be an issue but where is that not a problem in DC unless you are on an inside facing room for $500/night.

"Historic charm, modern amenities, great location, great rate " Read full review on Expedia 4/22/2009 Vote