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OpinionWell
Rank
20th
Out of 165

Outrigger Luana Waikiki

Average Price: $138  
 
Hotel Class:
2045 KALAKAUA AVENUE
Honolulu, 96815 View map  
4-Star Hotel Rank: 9 of 17
Average review rating: 4.22
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (38) , Travelocity (23) , TripAdvisor (369) , YahooTravel (12)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 8 comments. 
The following words were used in comments with Rude:
desk (2)   friendly (2)   helpful (3)   manner (2)   not (4)   staff (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Summing up, one rude employee would not turn me off from staying here.
"Not deluxe, but safe and clean. " Read full review on TripAdvisor   10/23/2011 Vote      
2. Once, she brutally scolded me when I asked for directions, shocking both me and my fiance, and on my last day she was again rude and unhelpful.
"Not deluxe, but safe and clean. " Read full review on TripAdvisor   10/23/2011 Vote      
3. The valet was fairly rude when we were confused as to where to pull in.
"Great value, impressive standard room " Read full review on TripAdvisor   9/12/2011 Vote      
4. Travelling with friends this year we were all disappointed with the manners and rudeness of little ryan at the front desk as all the other staff are exceptionally friendly , cheer full and help full This lad should make sure he knows what is going on before he gives advice , and when guests are checking out and have just payed out a couple of thousand odd dollars a smile and a simple thank you we think would be appropriate Maybe management could provide counselling to him and make him aware that we are helping to pay his wages, as it is a shame to have a very relaxing holiday and leave unhappy because of bad manners .
"lovely stay but oh ryans manners " Read full review on TripAdvisor   7/27/2011 Vote      
5. Not only were they not willing to do this without cost, they were rude about how they handled it repeatedly asking- 'i could give you a room with a king size bed and a pull out couch.
"Poor customer service veiled our stay. " Read full review on TripAdvisor   4/17/2011 Vote      
6. The staff was rude.
"Awesome stay for the money, great location " Read full review on Travelocity   3/1/2007 Vote      
7. Negatives: You do your own dishes (the cleaning people won't touch them), the concierge was not helpful, the night time front desk people were rude, you walk about two and a half blocks to the beach.
"Good for a budget " Read full review on YahooTravel   12/22/2006 Vote      
8. My only complaint was that on our last day, a marching band was practising at 6:30am in the park behind the hotel-this was a rude awakening, but I think it was a special practise for the parade tomorrow.
"great hotel " Read full review on TripAdvisor   5/6/2006 Vote      
   
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