3. We had a chat with the lady on reception who just kept telling me they were fully booked and couldn't move us, I told her we had booked as far back as May and should have been given priority to a better room, why should people arriving next day for two and three days get better service ? I asked to see a manager who was a very nice and pleasant lady who listened to our complaint and very calmly looked at the computer , shuffled around a bit and said to come back the next day at 3.