Sheraton Phoenix Downtown Hotel, Phoenix, Complaint

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Rank

2nd

Out of 366

Sheraton Phoenix Downtown Hotel	Average Price: $245 Check Rates

Hotel Class:

340 North 3rd Street

Phoenix, 85004 View map

3-Star Hotel Rank: 1 of 62
Average review rating: 4.25

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (5) , Expedia (23) , TripAdvisor (365)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 13 comments.

The following words were used in comments with Complaint:
complaints (13) desk (2) free (2) internet (3) lobby (2) not (2) room (7) service (7) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. No complaints here.

"Luxury near the convention center " Read full review on TripAdvisor 5/18/2012 Vote

2. I only had one complaint, I checked in on Tuesday, opted to be GREEN on Wednesday and didn't have my room serviced.

"April 2012 - Conference " Read full review on TripAdvisor 4/30/2012 Vote

3. My only complaint would be lack of free internet service in the rooms.

"Beautiful hotel " Read full review on TripAdvisor 4/23/2012 Vote

4. My only complaint is that the lobby is not well lit.

"Very delightful experience " Read full review on TripAdvisor 12/18/2011 Vote

5. Guess that was our only complaint.

"Nice hotel, but great location! " Read full review on TripAdvisor 12/1/2011 Vote

6. the only complaint is that all morning long the housekeeping staff would let the neighboring room's doors SLAM shut CONSTANTLY while they go in and out of the rooms (ie.

"beautiful hotel " Read full review on TripAdvisor 11/11/2011 Vote

7. The lobby sparkled with life; its front-desk staff superb (special mention must go to the evening chief desk clerk, Nick, who went above and beyond in ministering to my needs & to rectifying my one complaint about taxi service).

"Ship-shape Sheraton! " Read full review on TripAdvisor 10/31/2011 Vote

8. My only complaint was that when we pulled in to the arrival area, we were told that the attendant did not think there was any self-park space available, so we had to use the valet service.

"Better than average convention hotel " Read full review on TripAdvisor 10/27/2011 Vote

9. My only complaint with Sheraton is the daily internet access fee.

"Comfortable, convenient, pleasant " Read full review on TripAdvisor 6/19/2011 Vote

10. Biggest complaint, no free wi-fi in the rooms, at a place as nice and service oriented as this one, paying for internet in your room is a crime.

"Friendly staff, outstanding hotel in a great location! " Read full review on TripAdvisor 5/8/2011 Vote