Hotel Highland at Biltmore, Phoenix, Issue

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Rank

30th

Out of 366

Hotel Highland at Biltmore	Average Price: $145 Check Rates

Hotel Class:

2310 East Highland Avenue

Phoenix, 85016 View map

3-Star Hotel Rank: 17 of 62
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (43) , MyTravelGuide (3) , TripAdvisor (60) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (1) awkward (1) bad (4) barely (1) big deal (2) broken (1) bug (1) bugged me (1) complain (5) complaint (3) cramped (1) crappy (1) difficult (2) dirty (3) disappoint (3) disturbing (2) expensive (3) filthy (1) frustrated (2) hard (8) hassle (1) inconvenient (2) issue (6) lack (2) loud (5) mildew (1) mistake (1) negative (3) noise (6) noisy (1) peeling (1) poor (2) poorly (1) pricey (1) problem (9) rock (1) slow (6) smell (2) stale (1) terrible (4) tiny (1) uncomfortable (2) unfortunate (1) worn (2) worst (2) would have liked (1) wrong (1)

Issue

Appears in 7 comments.

The following words were used in comments with Issue:
management (2) room (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Main issue: there was a water leakage in the room next door, so there were handymen in that room all day to repair it.

"Very nice hotel, yet some comforts missing " Read full review on TripAdvisor 5/15/2012 Vote

2. She was very nice and understanding, saying the front desk may have some training issues.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

3. This brings me to the main issue we had with the hotel.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

4. We took advantage of their free wifi, and had no issues.

"Spacious rooms and great complimentary breakfast " Read full review on TripAdvisor 3/13/2011 Vote

5. My friend thou informed me the rooms upstairs have the sinks in the bathrooms, so this may be just a first floor issue.

"Disappointment at the Highland " Read full review on TripAdvisor 2/18/2010 Vote

6. Since this trip was a gift to me, the money was not the issue.

"False Advertising " Read full review on TripAdvisor 12/14/2008 Vote

7. When I brought up the issues/condition of the rooms to management, especially the moldy smell of the carpets, the management just said something like "well it is an older property".

"A nightmare - old and smells of mold!!!! " Read full review on Expedia 8/10/2006 Vote