Mayflower Hotel Washington Dc, Washington DC, Problem

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Rank

45th

Out of 279

Mayflower Hotel Washington Dc	Average Daily Rate: NA Check Rates

Hotel Class:

1127 Connecticut Avenue NorthWest

Washington DC, 20036 View map

5-Star Hotel Rank: 8 of 12
Average review rating: 4

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (35) , Travelocity (8) , TripAdvisor (419) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 46 comments.

The following words were used in comments with Problem:
customer (3) desk (6) guest (4) helpful (3) hotel (11) internet (3) management (3) night (4) noise (2) not (11) offers (2) personable (2) poorly (2) room (14) service (8) size (2) small (2) staff (3) suite (2) towel (2)

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1. When chains acquire properties, they erect barricades of 800 numbers manned by poorly equipped, poorly trained personnel who seem to only care about delivering the canned script and are not empowered (I'll give them the benefit of the doubt) to actually problem solve and offer customer service -- not pretend customer service, but actual customer service.

"Everything was great until I got home. " Read full review on TripAdvisor 5/23/2012 Vote

2. I was then transferred to Kirk, who identified himself as the night manager and he told me that the hotel is not fully staffed at night and that is what caused the problem.

"Beautiful Historic Hotel - but Holiday Inn Service " Read full review on TripAdvisor 4/20/2012 Vote

3. I was concerned that our boisterous children would be a problem, but the staff welcomed them.

"Excellent customer service! " Read full review on TripAdvisor 4/17/2012 Vote

4. Yes, the bed sheets are a problem.

"Nice for the right price " Read full review on TripAdvisor 4/5/2012 Vote

5. I really only had one problem - but it was a big one.

"nice, but " Read full review on TripAdvisor 4/4/2012 Vote

6. His PA sorted out this problem in less than 5 minutes by connecting me to Mr.

"Excellent stay, belated "thank you"! " Read full review on TripAdvisor 1/19/2012 Vote

7. I had a problem when I arrived because I didn't get a suit as I always have with any Marriott as a platinum member, couldn't been professionaly fixed by the front desk.

"Excellent stay, belated "thank you"! " Read full review on TripAdvisor 1/19/2012 Vote

8. In either case no appeal could fix the problem, but at least the front desk reversed the extra charge for the roll-away at check out.

"Mixed Impressions of a Historic Hotel " Read full review on TripAdvisor 12/29/2011 Vote

9. We arrived before the check in time, however Natalie at the front desk was very helpful to give us a room before it, since my boyfriend had a problem with his eye contacts and needed to change them.

"Nice location! " Read full review on TripAdvisor 11/22/2011 Vote

10. I still have problems,maybe I brought them home.

Read full review 9/12/2011 Vote