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OpinionWell
Rank
34th
Out of 278

Embassy Suites Tucson

Average Price: $140  
 
Hotel Class:
5335 East Broadway Boulevard
Tucson, 85711-3703 View map  
3-Star Hotel Rank: 18 of 58
Average review rating: 3.82
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (11) , MyTravelGuide (8) , Travelocity (5) , TripAdvisor (67) , YahooTravel (3)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 9 comments. 
66% wrote positive comments about front desk
The following words were used in comments with Front desk:
broken (2)   carpet (2)   desk (9)   food (3)   helpful (2)   hotel (2)   kid (2)   nice (3)   night (2)   park (2)   phone (3)   polite (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Excellent front desk staff, they're very attentive, the guy that checked me in (a young supervisor i forgot his name unfortunately but had some sort of arabic name) was very very helpful and good with directions.
"Best Hotel Experience! " Read full review on TripAdvisor   10/10/2011 Vote      
2. The front desk staff were polite and nice.
"Much better than expected! " Read full review on TripAdvisor   6/17/2011 Vote      
3. The front desk personnel were very nice and helpful.
"Beautiful courtyard " Read full review on TripAdvisor   3/30/2009 Vote      
4. Now that i think of it, the front desk staff seem very reserved; but the food service people were very nice and polite.
"Old, but very good " Read full review on TripAdvisor   3/22/2012 Vote      
5. and the CONS got to be too overwhelming so we finally checked out: broken iron in room, rotten creamer in room, only one remote control for two rooms/two tv's, a few small ants in room, no phone book in room, hotel directory in room missing pages, each bed had holes in sheets, bathroom had visible mold, third floor balcony and door didn't seem safe for kids, old/broken/stained furniture and carpeting, keys didn't always work and front desk guy blamed it on me, a rougher type crowd than I am used to was hanging out by the pool a couple of the nights, we ordered from the only food service available in their hotel directory the first night and my son found a piece of metal in his pizza- the food service company was very polite to my husband on the phone about it though, 50% of the staff was rude, the decor was interesting but it felt depressing to me instead of fun, the back parking lot (where we were told to park) was really cramped and it didn't feel very safe- maybe just too isolated or dark or something.
"We left because there were just too many problems. " Read full review on TripAdvisor   9/27/2011 Vote      
6. The Front Desk told me they were gnats, are annoying, and must have flew in when housekeeping cleaned the rooms.
"Better Options Out There " Read full review on TripAdvisor   6/4/2011 Vote      
7. The front desk attendant who answered the phone immediately knew all the answers to my questions, including how much each machine cost.
"Good choice " Read full review on TripAdvisor   1/2/2010 Vote      
8. We repacked our things and went to the front desk and checked out.
"Worst Embassy Suites ever " Read full review on Travelocity   3/1/2008 Vote      
9. I contacted the front desk and was told they shampoo the carpets once a month and that carptets are prone to getting dirty from people walking in from the outside - No kidding.
"Filthy carpets, otherwise ok " Read full review on TripAdvisor   1/29/2010 Vote      
   
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