Hotel Congress, Tucson, Service

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OpinionWell
Rank

45th

Out of 278

Hotel Congress	Average Price: $99 Check Rates

Hotel Class:

311 East Congress Street

Tucson, 85701 View map

2-Star Hotel Rank: 10 of 58
Average review rating: 3.26

OpinionWell Value Index: 2

Traveler reviews analyzed: TripAdvisor (76) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (52) bath (2) bathroom (13) bathtub (2) bed (23) breakfast (24) charge (6) check in (2) check out (5) closet (1) concierge (1) cost (3) deal (1) decor (6) dinner (6) downtown (11) fee (1) food (15) front desk (10) highway (1) hotel (166) housekeeping (3) lobby (15) location (27) lunch (2) manager (5) money (8) neighborhood (2) parking (7) patio (7) pillow (3) price (10) rate (1) recommend (14) refund (1) restaurant (24) room (161) service (12) sheets (3) shower (21) staff (34) street (24) towel (2) tub (1) value (5) view (7) walk (4) water pressure (4) wireless (2)

Service

Appears in 12 comments.

57% wrote positive comments about service

The following words were used in comments with Service:
best (2) customer (3) great (2) hotel (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I hope Barb is working again because I loved the service with a smile.

"Barb wins me back!! " Read full review on TripAdvisor 2/21/2012 Vote

2. Barb was my bartender and I have to say the service was extraordinary.

"Barb wins me back!! " Read full review on TripAdvisor 2/21/2012 Vote

3. It gives you the oppurtunity to know the culture of Tucson and provides great service.

"Amazing! " Read full review on TripAdvisor 10/19/2011 Vote

4. I was impressed with the food and the great service both in the hotel and in the cafe.

"Great time in Tucson at the Hotel Congress! " Read full review on TripAdvisor 3/30/2011 Vote

5. This made me think, even though i didn't leave a tip for Barbara that night, she should know better that she REPRESENTS Hotel Congress and CUSTOMER SERVICE should be priority, unfortunatly not.

"Poor Customer Service! " Read full review on TripAdvisor 2/3/2012 Vote

6. Service was right on cue.

"Great 4 day stay until front desk agent quoting policy was unwilling to work with us " Read full review on TripAdvisor 8/25/2011 Vote

7. Maybe an emphasis should be put on customer service at such a historic property and not policy.

"Great 4 day stay until front desk agent quoting policy was unwilling to work with us " Read full review on TripAdvisor 8/25/2011 Vote

8. Staying in the Congress is like a trip to the 1930's, when there were no in-service coffee pots, nor was there AC.

"I love the Hotel Congress " Read full review on TripAdvisor 8/31/2010 Vote

9. The best thing about this hotel was the service.

"If you don't enjoy sleep or comfort, stay here " Read full review on TripAdvisor 3/2/2010 Vote

10. A particular bartender, Barabra, gave me the most disrespectful, stubborn, rude, customer service ever.

"Poor Customer Service! " Read full review on TripAdvisor 2/3/2012 Vote