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Rank
19th
Out of 504

Hilton Hotel San Antonio

Average Price: $254  
 
Hotel Class:
200 South Alamo Street
San Antonio, 78205 View map  
4-Star Hotel Rank: 11 of 32
Average review rating: 3.88
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (657) , Travelocity (15) , TripAdvisor (344) , YahooTravel (34)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 26 comments. 
75% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   desk (3)   discount (2)   helpful (2)   hotel (6)   management (27)   nice (2)   welcoming (2)   wine (2)    
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1. I did speak with the manager who gave me my money back, and I moved over to the Westin La Cantera, which is a much, MUCH better hotel for about the same rate.
"Fool me once...I can't get fooled again! " Read full review on TripAdvisor   11/13/2011 Vote      
2. I am indebted to them, and to you, as their manager, for the excellent training they have received.
"Excellent location, outstanding staff " Read full review on TripAdvisor   10/12/2011 Vote      
3. Here is a copy of my letter to the GMThanks to Theresa, Security Officer, and Evelyn Javamillo, Transportation Manager, for their help on 23 July.
"Excellent location, outstanding staff " Read full review on TripAdvisor   10/12/2011 Vote      
4. The hotel manager welcomed us with an anniversary cheese and snack tray and a very nice note.
"Perfect place to celebrate our 45th anniversary! " Read full review on TripAdvisor   9/5/2011 Vote      
5. I was given free breakfast certificates at check in, a welcoming note from the manager, upgraded to a lovely room, 25% discount at their restaurants, and every time I made any kind of request it was greeted with a warm and gracious response.
"Treated like gold! " Read full review on TripAdvisor   4/23/2011 Vote      
6. However, upon being notified of the situation, the hotel and the manager did everything possible to correct the error and in as timely a manner as they could.
"A wonderful experience overall! " Read full review on TripAdvisor   1/9/2011 Vote      
7. I rang back again and spoke to the manager and tried my best to explain again that we didn't mind what we had, as they could decide what we could have to the value of our voucher and that would be fine.
"Much better than expected " Read full review on TripAdvisor   12/14/2008 Vote      
8. I did recommend to the hotel manager the following two items:1.
"Superb! " Read full review on YahooTravel   3/12/2008 Vote      
9. The front desk staff was rude and the manager had little to say to help the situation.
"Never staying there again! " Read full review on YahooTravel   11/5/2007 Vote      
10. I asked to speak to a manager.
"Customer Service is Stellar! " Read full review on TripAdvisor   5/21/2012 Vote      
   
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