Sheraton Portland, Portland, Service

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Rank

18th

Out of 287

Sheraton Portland	Average Price: $160 Check Rates

Hotel Class:

8235 NorthEast Airport Way

Portland, 97220 View map

3-Star Hotel Rank: 10 of 75
Average review rating: 3.56

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (7) , MyTravelGuide (3) , Travelocity (3) , TripAdvisor (242)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) bar (51) bath (11) bathroom (47) bed (49) bill (4) breakfast (50) charge (7) check in (24) complimentary (11) cost (8) deal (10) dinner (18) downtown (22) exercise room (5) fitness center (9) fitness room (6) food (52) front desk (49) gym (8) hot tub (21) hotel (352) housekeeping (7) lobby (36) location (40) lunch (7) manager (17) money (5) parking (29) pillow (10) pool (53) price (20) rate (18) recommend (25) restaurant (62) room (354) room service (20) sauna (5) service (104) shower (23) shuttle (76) staff (119) street (6) suite (21) to park (4) towel (9) value (9) view (13) walk (8) wireless (11)

Service

Appears in 104 comments.

96% wrote positive comments about service

The following words were used in comments with Service:
comfortable (6) customer (11) excellent (11) food (7) free (7) friendly (10) good (13) great (20) helpful (5) hotel (26) lounge (5) need (6) nice (12) outstanding (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very nice service when I checked in.

"Excellent Service " Read full review on TripAdvisor 5/16/2012 Vote

2. Thank you The Sheraton Portland Airport hotel for exemplary service and comfortable accommodations.

"Gracious customer service " Read full review on TripAdvisor 5/16/2012 Vote

3. The service is far and away better than what we normally see in our home town.

"Comfortable, unpretentious, but can be noisy " Read full review on TripAdvisor 5/7/2012 Vote

4. I travel enough to know the difference, and I appreciate good service and friendliness when I am lucky enough to get it.

"Always a good choice for me at PDX " Read full review on TripAdvisor 5/4/2012 Vote

5. We had the Oregon Blueberry Pancakes and the Oat Muesli with all the fresh fruit and they were great and so we appreciated the customer service.

"Sheraton Airport Portland " Read full review on TripAdvisor 3/22/2012 Vote

6. The 24hour shuttle service to and from the airport was great and very convenient.

"Nice Hotel " Read full review on TripAdvisor 3/17/2012 Vote

7. On the plus side, the service was excellent and Sam Oxentenko at reception was very helpful and went above and beyond the call of duty.

"Ask for Sam! " Read full review on TripAdvisor 2/26/2012 Vote

8. Through and through, the customer service I received was impeccable.

"Mediocre hotel- wonderful service " Read full review on TripAdvisor 2/17/2012 Vote

9. The shuttle drivers, the front desk staff and the bar staff were all friendly and outgoing in their service.

"Best of Everything " Read full review on TripAdvisor 2/8/2012 Vote

10. Reliable service, cleanliness and the location is actually quite good.

"Pretty good for an Airport Hotel " Read full review on TripAdvisor 1/27/2012 Vote