Sheraton Portland, Portland, Manager

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Rank

18th

Out of 287

Sheraton Portland	Average Price: $160 Check Rates

Hotel Class:

8235 NorthEast Airport Way

Portland, 97220 View map

3-Star Hotel Rank: 10 of 75
Average review rating: 3.56

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (7) , MyTravelGuide (3) , Travelocity (3) , TripAdvisor (242)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (17) bar (51) bath (11) bathroom (47) bed (49) bill (4) breakfast (50) charge (7) check in (24) complimentary (11) cost (8) deal (10) dinner (18) downtown (22) exercise room (5) fitness center (9) fitness room (6) food (52) front desk (49) gym (8) hot tub (21) hotel (352) housekeeping (7) lobby (36) location (40) lunch (7) manager (17) money (5) parking (29) pillow (10) pool (53) price (20) rate (18) recommend (25) restaurant (62) room (354) room service (20) sauna (5) service (104) shower (23) shuttle (76) staff (119) street (6) suite (21) to park (4) towel (9) value (9) view (13) walk (8) wireless (11)

Manager

Appears in 17 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) guest (2) hotel (4) management (19) nice (2) service (3) staff (2)

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1. Par of the catering manager and chef's jobs would've been to make things more enjoyable by including at least SOME element of variety.

"Truly Sub-Par " Read full review on TripAdvisor 1/26/2012 Vote

2. Special thanks to Kim Herrmann, sales manager, Tracie Nounou, convention services manager and Glen Lewis, general manager.

"Gracious customer service " Read full review on TripAdvisor 5/16/2012 Vote

3. It may seem like I am gushing in this review, but frankly all of the staff are friendly here, from Lane and the other valets, to Judy and Mary at the front desk, to the awesome bartenders at the Columbia Grille, and the banquet manager (whose name I don't know, but whom I have seen interacting with other guests).

"Always a good choice for me at PDX " Read full review on TripAdvisor 5/4/2012 Vote

4. We had boxed lunches both days----but as a former catering director and hospitality sales manager, I can assure you, it IS possible (even in a much larger scale venue) to make these palatable.

"Truly Sub-Par " Read full review on TripAdvisor 1/26/2012 Vote

5. When I checked in, I was assured by the manager that there were NO feather king size pillows or blankets in the hotel.

"Watch for feathers " Read full review on TripAdvisor 1/13/2012 Vote

6. I got the manager of the hotel on the phone at midnight and he asked me what I wanted them to do about it.

"Never Again! " Read full review on TripAdvisor 7/28/2011 Vote

7. Compliments to the General Manager and staff.

"Outstanding Property, Fantastic upgrade! " Read full review on TripAdvisor 7/26/2011 Vote

8. You can tell that the Front Office Manager treats her employees well, in turn, they treat the guests the same way.

"Out of the hundred hotels on Airport Way, this one is the BEST. " Read full review on TripAdvisor 1/5/2011 Vote

9. The rooms were nice and clean and the onsite amenities were nice, but what REALLY stood out was the customer service from the front desk lady (I dont remember her name, sorry) and the bar manager, Rocky.

"Phenominal Service. Period. " Read full review on TripAdvisor 8/16/2010 Vote

10. I contracted through the Catering Manager, Carol Killam, to have a family reunion at this hotel the weekend of 7/24-7/27.

"A successful Family Reunion " Read full review on TripAdvisor 8/5/2010 Vote