Hilton Philadelphia, Philadelphia, Service

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) bar (69) bathroom (48) bed (58) breakfast (51) cable (6) charge (13) check in (68) check out (6) check-out (5) closet (5) complimentary (7) cost (12) deal (5) decor (7) dinner (20) downtown (6) fee (6) fitness center (5) food (63) front desk (65) highway (6) hotel (372) housekeeping (6) lobby (46) location (35) lunch (11) maid (5) manager (22) money (8) parking (34) pillow (10) pool (30) price (34) rate (20) recommend (14) restaurant (57) room (380) room service (18) service (125) sheets (9) shower (29) shuttle (107) staff (136) street (4) suite (14) towel (18) value (11) walk (9) wireless (26)

Service

Appears in 125 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
excellent (6) food (15) free (10) friendly (9) good (17) great (17) helpful (6) hotel (30) liked (7) nice (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Instead of the lunch buffet, I would recommend just choosing the menu service.

"Hilton Hotel Convenient and Comfortable " Read full review on TripAdvisor 5/18/2012 Vote

2. Couldn't of asked for a more helpful and friendly customer guest service manager.

"Great Service " Read full review on TripAdvisor 5/2/2012 Vote

3. Both of these men were excellent employees who should be recognized for their outstanding service to customers.

"Great Service " Read full review on TripAdvisor 5/2/2012 Vote

4. We received excellent service from Tyrell Powers.

"Great Service " Read full review on TripAdvisor 5/2/2012 Vote

5. On a positive note though, the service is very Hilton like.

"Doesn't feel like a Hilton " Read full review on TripAdvisor 4/30/2012 Vote

6. They have a great staff that are super nice and understand customer service.

"Good Hotel - " Read full review on TripAdvisor 4/12/2012 Vote

7. The food is very good and the service is good.

"Good place to stay flying in and out of Philadelphia " Read full review on TripAdvisor 4/10/2012 Vote

8. I can honestly say that I have never experienced such consistent and positive service by so many employees in one place.

"Outstanding service " Read full review on TripAdvisor 3/15/2012 Vote

9. Older Property seems well maintained, good service, quiet for immediately adjacent to airport, in second floor room nothing was square - light fixtures, outlets, grates, etc were all off horizontal or vertical, not damaged or bad, just not good from perspective.

"Older Property, Good Service, Convenient " Read full review on TripAdvisor 1/25/2012 Vote

10. In addition to quality, comfortable bedding the service level has reached new heights.

"vastly improved quality and service. will repeat " Read full review on TripAdvisor 1/21/2012 Vote