Hilton Philadelphia, Philadelphia, Front Desk

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (11) bar (69) bathroom (48) bed (58) breakfast (51) cable (6) charge (13) check in (68) check out (6) check-out (5) closet (5) complimentary (7) cost (12) deal (5) decor (7) dinner (20) downtown (6) fee (6) fitness center (5) food (63) front desk (65) highway (6) hotel (372) housekeeping (6) lobby (46) location (35) lunch (11) maid (5) manager (22) money (8) parking (34) pillow (10) pool (30) price (34) rate (20) recommend (14) restaurant (57) room (380) room service (18) service (125) sheets (9) shower (29) shuttle (107) staff (136) street (4) suite (14) towel (18) value (11) walk (9) wireless (26)

Front desk

Appears in 65 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
bad (3) busy (4) charged (2) clerk (4) desk (68) friendly (8) helpful (10) hotel (4) internet (3) liked (3) lobby (3) nice (3) problem (3) reservation (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Room was clean, front desk and shuttle understaffed leading to lines and lots of waiting.

"Shuttle delays " Read full review on TripAdvisor 5/8/2012 Vote

2. The driver was friendly and got me to the front desk in no time.

"Doesn't feel like a Hilton " Read full review on TripAdvisor 4/30/2012 Vote

3. It was affordable and the front desk staff was very friendly and helpful.

"Convenient and affordable with some service problems " Read full review on TripAdvisor 2/21/2012 Vote

4. Front desk people very nice and rooms and clean.

"Nice hotel " Read full review on TripAdvisor 2/9/2012 Vote

5. Check-in at the Honors desk was fast but a line quickly built behind me so I'm glad I walk fast from the shuttle to the front desk.

"Nice and conveniently located but a little dated " Read full review on TripAdvisor 12/16/2011 Vote

6. The front desk was extremely friendly and helpful, one of the best I've encountered at a Hilton property.

"Nice and conveniently located but a little dated " Read full review on TripAdvisor 12/16/2011 Vote

7. The front desk staff were very helpful, as well as the Concierge, at the front door.

"Enjoyed our stay at Hilton Philadelphia Airport! " Read full review on TripAdvisor 6/15/2011 Vote

8. The front desk staff was friendly, but the hotel itself needs some work.

"Tired " Read full review on TripAdvisor 4/24/2010 Vote

9. The front desk was of little help with this.

"Needs to be recycled. Not up to ’Hilton’ standards. " Read full review on Expedia 8/25/2009 Vote

10. But front desk was very nice.

"Nice location from airport " Read full review on Expedia 3/11/2009 Vote