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OpinionWell
Rank
43rd
Out of 177

Hilton Philadelphia

Average Price: $149  
 
Hotel Class:
4509 Island Avenue
Philadelphia, 19153 View map  
3-Star Hotel Rank: 24 of 57
Average review rating: 2.95
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 22 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   guest (2)   helpful (3)   hotel (5)   management (22)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Couldn't of asked for a more helpful and friendly customer guest service manager.
"Great Service " Read full review on TripAdvisor   5/2/2012 Vote      
2. The new General manager is in the know and on top guests feed back and does respond right away.
"vastly improved quality and service. will repeat " Read full review on TripAdvisor   1/21/2012 Vote      
3. Loved the Tuesday and Wednesday manager reception, got to talk to lots of people.
"Staff was great, rooms OK. " Read full review on TripAdvisor   12/28/2011 Vote      
4. Was greeted at the entrance when arriving; snacks provided in the front lobby; managers reception in the evening; was given a free drink coupon for the bar; a pack of jelly beans in the room; and noticed the elevators had been refurbished.
"Improvements noted versus prior stays " Read full review on TripAdvisor   7/14/2011 Vote      
5. (Weird?)It's an OK place but they need a a good manager and make over.
"This place will not be a Hilton in a few years... " Read full review on TripAdvisor   5/28/2010 Vote      
6. My husband 'complimented' the screaming manager on her great customer service skills, to which she screamed at him 'I'm not talking to you!' .
"Worst Service I've Ever Encountered " Read full review on TripAdvisor   5/6/2010 Vote      
7. I would stay here again, but might lean more towards the Embassy due to lower prices and the managers happy hour.
"Hilton was pretty good for an Airport hotel " Read full review on TripAdvisor   3/12/2008 Vote      
8. I'm sure these people have been instructed to act this way by some misguided middle manager, but as a regular business traveller (and a HHonors Diamond VIP) I find the whole thing to be off-putting.
"A nice airport hotel that trying a bit too hard... " Read full review on TripAdvisor   3/3/2012 Vote      
9. So here's what happened and why it ends well (hint hotel managers: it's all about the service): So I get off my flight tonight at about 9:15 pm after a very long day and a week full of different cities.
"As much as I want to knock this, I can't. People are great here " Read full review on TripAdvisor   10/5/2011 Vote      
10. Walk into the hotel and a manager is standing there greeting me and asking how my day was.
"As much as I want to knock this, I can't. People are great here " Read full review on TripAdvisor   10/5/2011 Vote      
   
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