Crowne Plaza Philadelphia - Center City, Philadelphia, Front Desk

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OpinionWell
Rank

27th

Out of 177

Crowne Plaza Philadelphia - Center City	Average Price: $242 Check Rates

Hotel Class:

1800 Market Street

Philadelphia, 19103 View map

3-Star Hotel Rank: 13 of 57
Average review rating: 3.42

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (8) , MyTravelGuide (724) , Travelocity (10) , TripAdvisor (342) , YahooTravel (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (17) bar (51) bathroom (110) bed (74) bill (11) breakfast (81) charge (21) check in (51) check out (9) checkout (8) closet (11) complimentary (10) concierge (42) cost (15) deal (22) decor (11) dinner (15) discount (8) downtown (53) exercise room (8) food (60) front desk (71) hotel (583) housekeeping (25) lobby (46) location (180) manager (11) money (19) parking (83) pillow (24) pool (33) price (53) rate (47) recommend (31) restaurant (115) room (555) room service (28) service (80) shower (37) staff (189) street (57) suite (11) towel (20) tub (18) valet (19) valet parking (13) value (17) view (13) walk (48) wireless (28)

Front desk

Appears in 71 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (4) helpful (9) hotel (12) informative (4) management (4) nice (6) rude (4) service (4) smoke (4) staff (14) useful (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front Desk help were gracious.

"Outstanding service; clean, well presented hotel with great accommodations " Read full review on TripAdvisor 5/7/2012 Vote

2. Marty at the front desk was so helpful and ensured that our one day stay was memorable.

"Very Conveniently located " Read full review on TripAdvisor 3/10/2012 Vote

3. Three out of four people at the front desk with whom I spoke were very friendly while one clearly had a bad day.

"Good location, interior of the rooms needs refurbishment " Read full review on TripAdvisor 12/4/2011 Vote

4. We arrived a little early and our room was not ready, so we asked the lady on the front desk for good places to have lunch and she was very nice and even gave us a list of bars and restaurants in the area.

"Good hotel, great staff " Read full review on TripAdvisor 8/3/2011 Vote

5. Tanika, at the front desk, was very friendly when we arrived and made us feel welcome right away.

"Great hotel and even better staff " Read full review on TripAdvisor 7/12/2011 Vote

6. Check in and check out was very efficient and the front desk personnel were helpful.

"Crown Plaza/ISTE conference " Read full review on TripAdvisor 7/7/2011 Vote

7. I will say that the front desk recommended pizza delivery from Tower Pizza (I think) and they were not helpful and somewhat rude when I ordered a pizza late on the night of arrival.

"Nice location, great staff " Read full review on TripAdvisor 5/22/2011 Vote

8. The front desk was helpful, the cleaning crew very efficent.

"Service made the whole stay worth while. " Read full review on TripAdvisor 4/3/2010 Vote

9. The front desk staff were pleasant, though when I checked out I was surprised I wasn't asked if I'd enjoyed my stay.

"Ok, not bad, but a bit disappointing " Read full review on TripAdvisor 3/26/2010 Vote

10. Upon check-in I requested a quiet room away from the elevators, and was happy when the front desk clerk gave me a corner room on the top floor (25th).

"Fine, but with a few issues " Read full review on TripAdvisor 12/12/2009 Vote