Holiday Inn Philadelphia, Philadelphia, Service

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Rank

36th

Out of 177

Holiday Inn Philadelphia	Average Price: $202 Check Rates

Hotel Class:

400 Arch Street

Philadelphia, 19106 View map

3-Star Hotel Rank: 21 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (699) , Travelocity (7) , TripAdvisor (392) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) bar (51) bath (6) bathroom (61) bed (49) bill (7) breakfast (114) charge (9) check in (67) check out (15) checkout (9) check-out (7) cost (14) deal (19) deck (6) dinner (23) discount (12) downtown (29) fee (6) food (64) front desk (105) gym (7) hotel (633) housekeeping (7) lobby (29) location (294) lunch (9) manager (18) money (20) neighborhood (10) parking (92) pillow (27) pool (65) price (56) rate (37) recommend (54) restaurant (149) room (518) room service (16) service (80) sheets (6) shower (29) staff (238) street (95) towel (20) tub (6) value (20) view (29) walk (138) wireless (23)

Service

Appears in 80 comments.

69% wrote positive comments about service

The following words were used in comments with Service:
clean (7) customer (13) desk (10) employee (6) excellent (8) food (5) friendly (6) good (13) great (10) hotel (24) inn (4) location (6) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Excellent and friendly service, I wish I remembered the guy's name.

"Good hotel in a great area. " Read full review on TripAdvisor 4/23/2012 Vote

2. Great hotel with great service.

"Clean, Convient, and Friendly! " Read full review on TripAdvisor 2/21/2012 Vote

3. The poor waiter was doing his best but it was impossible for him to provide good service to the entire restaurant.

"Total rip-off " Read full review on TripAdvisor 10/22/2011 Vote

4. Service was great at both the front desk and the restaurant.

"Outstanding Location " Read full review on TripAdvisor 9/21/2011 Vote

5. Food in restaurant was very average, service average, but location very good for historic district.

"Budget Holiday Inn, cheap price, parking $25 day... " Read full review on TripAdvisor 7/20/2011 Vote

6. The beds were very comfortable, the rooms were clean and the service of the hotel staff was great.

"Very nice hotel, awesome location!!!! " Read full review on TripAdvisor 7/5/2011 Vote

7. I was very pleased with the customer service I was provided over the phone, expressed it was my anniversary and was getting together a surprise for my fiance, the representative stated she was able to accommodate my request and was informed their was availability and would note in the reservation it was my anniversary; I requested a high floor with a view and a king size bed.

"Horrible experience " Read full review on TripAdvisor 7/3/2011 Vote

8. The only reason I gave only 3 stars for service is because breakfast was chaos.

"I would not hesitate to stay here again. " Read full review on TripAdvisor 4/30/2011 Vote

9. The service was excellent.

"Great Location and a Good Bargain " Read full review on TripAdvisor 1/15/2011 Vote

10. Meeting facilities are relatively flexible and refreshment services are quite good (we had morning and afternoon break refreshments that included cold drinks, coffee and tea, and light foods).

"Great Location and a Good Bargain " Read full review on TripAdvisor 1/15/2011 Vote