Orlando Metropolitan Resort, Orlando, Refund

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Rank

93rd

Out of 543

Orlando Metropolitan Resort	Average Price: $157 Check Rates

Hotel Class:

8444 International Drive

Orlando, 32819-9329 View map

3-Star Hotel Rank: 32 of 138
Average review rating: 2.68

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (731) , Travelocity (25) , TripAdvisor (681) , YahooTravel (49)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (22) bar (124) bath (33) bathroom (147) bed (137) bill (17) breakfast (171) charge (62) check in (95) check out (27) checkout (13) complimentary (13) cost (32) deal (35) deck (23) dinner (17) discount (15) fee (88) food (69) front desk (178) gym (15) hot tub (28) hotel (1238) housekeeping (45) lobby (121) location (241) maid (24) manager (72) money (84) parking (81) pillow (24) pool (318) price (130) rate (43) recommend (82) refund (20) restaurant (141) room (1474) room service (25) service (127) sheets (39) shower (78) shuttle (77) staff (346) street (16) suite (20) towel (121) value (60) walk (92) wireless (31)

Refund

Appears in 20 comments.

60% wrote positive comments about refund

The following words were used in comments with Refund:
problem (2) reception (2) resort (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They offered to do nothing for me except refund the resort fee.

"Decent " Read full review on TripAdvisor 3/20/2012 Vote

2. As such, the so-called 'resort fee' should really just be called 'extra fee we charge as a bonus, so hotel websites will increase our star rating, and we can refund at will to make ourselves look better without losing anything.

"THIS is "3-1/2 Star Upscale"? " Read full review on TripAdvisor 12/20/2011 Vote

3. I was also charged twice for the room but have been refunded, big thanks to Paul and Daniella for sorting that out.

"Absolutely nothing wrong here! " Read full review on TripAdvisor 6/20/2011 Vote

4. This morning the manager refused to give the full refund as promised and was extremely rude.

"BED BUGS!!! " Read full review on TripAdvisor 3/16/2012 Vote

5. I would like to mention that the hotel did refund the resort fee when I checked out, even though we didn't understand what the resort fee was for in the first place, due to the laundry list of issues we encountered.

"THIS is "3-1/2 Star Upscale"? " Read full review on TripAdvisor 12/20/2011 Vote

6. I asked for a refund and told me to go to Expedia to get my money taken off the card that they're not charging me for the night.

"Will NEVER stay here again! " Read full review on TripAdvisor 3/27/2011 Vote

7. In the morning, I spoke with manager, was told i would get a refund.

"AWFUL " Read full review on TripAdvisor 1/17/2011 Vote

8. Asked for a refund, so we could go to a new hotel, was told they couldnt because there was no manager on staff, so we were basically stuck there for the night.

"AWFUL " Read full review on TripAdvisor 1/17/2011 Vote

9. However, they charged my card twice, and im still waiting on the refund.

"AWFUL " Read full review on TripAdvisor 1/17/2011 Vote

10. To top off my whole experience, they double charged me and I had to call for a week and a half straight harrasing them to even get to speak to a manager, who would only refund the double charge (I still haven't received the refund yet) and would do nothing about this whole ordeal.

"Horrible, Horrible, Horrible, do not ignore the bad reviews, they are the truth " Read full review on TripAdvisor 1/4/2011 Vote