10. On arriving home looking at my credit card bill I was charged the resort fee having E-MAILED the hotel twice I took up the matter with my travel company who got the hotel to refund the resort fee but was not able to get them to take responabltiy for any of our missing gifts or photos I find this totally unaceptable but as am in the Uk the only thing I can do is warn others this hotel is not a safe place to leave anything and I WOULD NEVER RECOMEND IT TO ANYONE .