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Rank
85th
Out of 468

Airport Regency Hotel

Average Price: $102  
 
Hotel Class:
1000 Northwest Lejeune Road
Miami, 33126 View map  
3-Star Hotel Rank: 43 of 122
Average review rating: 2.6
OpinionWell Value Index: 4
Traveler reviews analyzed: YahooTravel (9) , MyTravelGuide (3) , Expedia (50) , TripAdvisor (162)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 18 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
complaints (2)   customer (3)   desk (3)   great (2)   helpful (3)   hotel (2)   liked (2)   management (18)   music (2)   offers (2)   personable (2)   reservation (2)    
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1. As an Airport Manager and person dedicated to the customer service area, I must say that this great family always makes me feel at home, for my my tight schedule and time I had to plan my personal trips with a very short notice, so my time to make a reservation is also limited.
"As always Regency Hotel my second home at US " Read full review on TripAdvisor   5/2/2012 Vote      
2. Like manager, like staff.
"Sleep in the airport instead! " Read full review on TripAdvisor   12/29/2010 Vote      
3. The reservations team, his front office manager and as always their front desk personnel(previosly by Jorge/Robert and now Jose Carlos) had helped me on all this process, now I'm staying once again but this time with my parents (their first visit to the US) and they are enjoying of a finest customer service experience.
"As always Regency Hotel my second home at US " Read full review on TripAdvisor   5/2/2012 Vote      
4. They're offer an excellent place and a great service, all the employees are very helpful, thanks to all of them especially to Jose, the Front Office Manager,.
"Great Service " Read full review on TripAdvisor   11/15/2011 Vote      
5. I was pleasantly surprise when we were introduced to the front desk manager Miguel Batista as he was so kind and compassionate.
"Excellent hotel, wonderful staff! " Read full review on TripAdvisor   11/15/2011 Vote      
6. I also want to commend Jose, the hotel manager for taking the time to respond to most negative and positive feedback.
"Planning to go soon " Read full review on TripAdvisor   10/24/2011 Vote      
7. We had a big suitcase with us, but both my aunt and me are very petite so it was quite heavy for us,as i was trying to pull the suitcase the man from the restaurant offered to help me (later i learned that his name was Ernesto and he is the restaurant host,very good service) but the manager himself, Jose B, came and pulled the suitcase for me all the way to my room.
"Very surprinsing experience! " Read full review on TripAdvisor   10/5/2011 Vote      
8. Then for breakfast our room # was marked & the lady had to go ask the manager before we could sit and eat & they came back & said that the charge for us would be $10 for eggs (self serve buffet).
"don't stay here! " Read full review on TripAdvisor   3/28/2011 Vote      
9. And even better, when you call them to complain, their staff and manager (at least the one I tried to talk to Ms.
"Sleep in the airport instead! " Read full review on TripAdvisor   12/29/2010 Vote      
10. Even the duty manager said he was quitting because he said he was fed up with dealing with the complaints.
"DO NOT BOOK THIS HOTEL... " Read full review on TripAdvisor   12/10/2010 Vote      
   
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