Airport Regency Hotel, Miami, Front Desk

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Rank

85th

Out of 468

Airport Regency Hotel	Average Price: $102 Check Rates

Hotel Class:

1000 Northwest Lejeune Road

Miami, 33126 View map

3-Star Hotel Rank: 43 of 122
Average review rating: 2.6

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (50) , MyTravelGuide (3) , TripAdvisor (162) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) balcony (6) bar (23) bath (4) bathroom (30) beach (14) bed (38) bill (5) breakfast (44) charge (10) check in (30) check out (4) check-out (4) complimentary (9) concierge (4) cost (7) deal (10) decor (5) dinner (7) discount (7) fee (4) food (42) front desk (33) hotel (330) landscape (4) lobby (55) location (26) maid (5) manager (18) money (16) parking (13) pillow (8) pool (24) price (28) rate (11) recommend (18) restaurant (65) room (238) room service (6) service (56) sheets (6) shower (12) shuttle (108) staff (93) street (16) towel (7) value (5) walk (12) water pressure (4) wireless (6)

Front desk

Appears in 33 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
accommodating (2) clean (2) customer (2) desk (33) easy (3) enjoy (2) helpful (4) hotel (3) liked (4) night (3) pleasant (3) quick (2) reservation (2) rude (2) service (3) shuttle (2) staff (6) surprise (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The reservations team, his front office manager and as always their front desk personnel(previosly by Jorge/Robert and now Jose Carlos) had helped me on all this process, now I'm staying once again but this time with my parents (their first visit to the US) and they are enjoying of a finest customer service experience.

"As always Regency Hotel my second home at US " Read full review on TripAdvisor 5/2/2012 Vote

2. Roberto at the front desk recommended someone to drive us into the city.

"Great for pre-cruise accomodations " Read full review on TripAdvisor 3/24/2012 Vote

3. Front desk staff were pleasant, and they accommodated our request for a fridge in the room.

"OK for a one night stay " Read full review on TripAdvisor 1/30/2012 Vote

4. The front desk staff was efficient and very helpful.

"Stay here!! " Read full review on TripAdvisor 12/11/2011 Vote

5. But overall i can not stop to say that the front desk was truly a great help and i must add they had excellent customer service.

"Wonderful customer service! Attentive staff and friendly front desk. " Read full review on TripAdvisor 7/25/2011 Vote

6. Right from the start the front desk helped me being that it was a quick stay.

"Wonderful customer service! Attentive staff and friendly front desk. " Read full review on TripAdvisor 7/25/2011 Vote

7. It was easy to find and the front desk was pleasant and quick to check us in.

Read full review on TripAdvisor 5/22/2011 Vote

8. The shuttle was very easy to find outside of the airport and the front desk staff were very accommodating and friendly.

"Free Overnight from Airport - Regency had great service, but rooms were in need of renovations " Read full review on TripAdvisor 2/23/2011 Vote

9. The front desk staff was very nice.

"You Can Find Much Better " Read full review on TripAdvisor 12/2/2010 Vote

10. He told us he had the room until 6 p.m. The people at the front desk acted surprised and gave us another room.

"Would not stay again " Read full review on TripAdvisor 4/1/2012 Vote