Memphis Hilton, Memphis, Service

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Rank

19th

Out of 238

Memphis Hilton	Average Price: $149 Check Rates

Hotel Class:

939 Ridge Lake Boulevard

Memphis, 38120 View map

3-Star Hotel Rank: 11 of 44
Average review rating: 3.64

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (39) , MyTravelGuide (459) , Travelocity (6) , TripAdvisor (206) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) bar (34) bathroom (40) bed (47) bill (16) breakfast (72) charge (18) check in (52) check out (13) complimentary (10) cost (12) deal (11) decor (6) dinner (25) downtown (29) exterior (5) fitness center (9) food (44) front desk (58) highway (7) hotel (377) housekeeping (16) lobby (90) location (42) lunch (5) manager (25) money (14) parking (33) pillow (11) pool (20) price (26) rate (21) recommend (21) refund (5) restaurant (59) room (445) room service (25) service (98) shower (31) shuttle (7) staff (132) street (15) suite (18) to park (4) towel (24) valet (9) value (9) view (39) walk (26) wireless (7)

Service

Appears in 98 comments.

60% wrote positive comments about service

The following words were used in comments with Service:
excellent (6) expectation (4) food (7) good (15) great (7) guest (7) high (5) hotel (24) internet (5) need (7) nice (7) poor (6) terrible (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you are Hilton Gold or Honors, do not expect a better room or service.

"This property shames the Hilton brand " Read full review on TripAdvisor 3/22/2012 Vote

2. Rooms were clean and the service was good.

"Good experience " Read full review on TripAdvisor 3/19/2012 Vote

3. Rooms are very nice and outstanding service.

"Nice Place " Read full review on TripAdvisor 1/27/2012 Vote

4. As i had forgotten my shaving kit, a call to Guest Services resulted in two kits of shaving goods and toothbrushes with toothpaste.

"Great time " Read full review on TripAdvisor 1/12/2012 Vote

5. The Guest Services staff was excellent, following up to make sure I got the kits.

"Great time " Read full review on TripAdvisor 1/12/2012 Vote

6. The service was friendly and helpful, but failed to make up for the lack of quality.

"A Great Has-Been " Read full review on TripAdvisor 1/10/2012 Vote

7. Service excellent - for our entire soccer team & parents.

"Memphis Hilton - a good choice " Read full review on TripAdvisor 1/9/2012 Vote

8. Unlike other reviews, i found the staff to be attentive and overall the service at the hotel was good.

"Ok place to stay but it might be time for a freshen up. " Read full review on TripAdvisor 12/21/2011 Vote

9. I don't expect white-glove service, but it's business travelers like their diamond members who keep Hilton afloat, so I do expect some level of decent service from them.

"Unfulfilled potential " Read full review on TripAdvisor 12/15/2011 Vote

10. Service was attentive and polite.

"A bit worn down, but ok for the price " Read full review on TripAdvisor 10/29/2011 Vote