Reach Resort Key West, Key West, Front Desk

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OpinionWell
Rank

9th

Out of 168

Reach Resort Key West	Average Daily Rate: NA Check Rates

Hotel Class:

1435 Simonton Street

Key West, 33040 View map

3-Star Hotel Rank: 6 of 49
Average review rating: 3.6

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (92) , MyTravelGuide (182) , TripAdvisor (292) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) balcony (51) bar (65) bathroom (34) beach (239) bed (30) bill (18) breakfast (40) charge (23) check in (34) closet (9) concierge (16) cost (11) deal (9) deck (7) decor (19) dinner (26) discount (9) fee (57) fitness center (8) food (59) front desk (67) hot tub (9) hotel (331) housekeeping (18) lobby (24) location (105) lunch (16) manager (18) money (20) ocean (86) parking (38) patio (8) pillow (9) pool (279) price (34) rate (15) recommend (36) restaurant (105) room (424) room service (10) service (104) shower (34) staff (165) street (66) suite (43) towel (50) valet (12) view (118) walk (78)

Front desk

Appears in 67 comments.

33% wrote positive comments about front desk

The following words were used in comments with Front desk:
best (4) clean (4) desk (68) friendly (7) helpful (8) housekeeping (4) informative (4) management (3) nice (3) problem (4) reservation (3) rude (3) service (3) staff (28) toilets (4) upgraded (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Conicerge - Stacy was fantastic and the front desk as well.

"Happy, would stay there again. " Read full review on Expedia 9/1/2010 Vote

2. Kudos for the room staff (we tipped the guy a twenty,) but a big zero for the front desk bozos and another zero for simple staff communication.

"Great Remodel Job...Managed and Staffed by Incompetent Kids " Read full review on TripAdvisor 4/15/2009 Vote

3. The bell and front desk staff were very welcoming upon check-in.

"The Reach is a great retreat in Key West " Read full review on TripAdvisor 3/25/2009 Vote

4. The staff was very friendly from the doorman to the front desk.

"Off by about half a beat " Read full review on TripAdvisor 2/9/2009 Vote

5. The front desk was helpful in fixing the problem.

"good location " Read full review on TripAdvisor 2/8/2009 Vote

6. Front desk and staff were the best.

"Memorable Time at The Reach " Read full review on TripAdvisor 2/3/2009 Vote

7. Most of the staff members were friendly,some more then others,Ricardo the pool guy was exceptional,the front desk and house cleaning staff were great,the bar tenders were RUDE and were only interested in how much tip they were going to get.

"Not reaching for 100% " Read full review on TripAdvisor 2/1/2009 Vote

8. Front desk personel , Jesely and Danielle were outstanding as were the doormen.

"Lost some great amenities " Read full review on TripAdvisor 1/29/2009 Vote

9. The front desk clerk was very nice.

"Great Find " Read full review on Expedia 12/10/2008 Vote

10. The staff was very friendly and accommodating: both the front desk staff as well as waiters and waitresses, giving us a little special treatment since it was a festive occasion.

"Perfect Wedding! " Read full review on TripAdvisor 10/12/2008 Vote