Pier House Key West, Key West, Manager

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OpinionWell
Rank

11th

Out of 168

Pier House Key West	Average Daily Rate: NA Check Rates

Hotel Class:

1 Duval Street

Key West, 33040 View map

4-Star Hotel Rank: 4 of 16
Average review rating: 3.98

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (76) , TripAdvisor (169)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 5 comments.

The following words were used in comments with Manager:
responsive (2)

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1. The front desk clerks and manager were very helpful and nice.

"Spa Rooms Exceptional " Read full review on TripAdvisor 4/1/2008 Vote

2. The next day when I called the front desk at around 7 pm to speak to a manager to ask for some new bath towels as our room had not been cleaned the woman who answered hung up on me.

"Never again " Read full review on TripAdvisor 4/19/2009 Vote

3. The next morning I pulled the Customer Service Manager into her office, and explained the entire situation.

"Customer service is truely DEAD " Read full review on TripAdvisor 11/18/2008 Vote

4. Questioning two managers, the front desk personnel, and guest relations manager about the construction status in 6 weeks only got a 'call us before you come' response.

"Disappointingly inconsistent " Read full review on TripAdvisor 4/4/2008 Vote

5. My greatest complaint is that I have contacted the Manager at the Resort via email and to date there has been no response; and, even worse, the Bride has not been able to reach anyone or have anyone return phone calls since the wedding.

"Disappointment " Read full review on TripAdvisor 11/22/2008 Vote