Courtyard Houston, Houston, Front Desk

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Rank

111th

Out of 718

Courtyard Houston	Average Price: $165 Check Rates

Hotel Class:

9190 Gulf Freeway

Houston, 77017 View map

3-Star Hotel Rank: 59 of 121
Average review rating: 3.64

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (25) , MyTravelGuide (51) , Travelocity (3) , TripAdvisor (42) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 15 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:

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1. The lady at the front desk was lovely and very nice, that was the only positive thing that I could say.

"Dirty! " Read full review on TripAdvisor 1/28/2010 Vote

2. happy people at the front desk.

"Come backmlater " Read full review on Expedia 6/3/2009 Vote

3. I spoke with the manager at the front desk, she apologized and corrected the issue immediately.

"A Couple Quirks... " Read full review on Expedia 8/8/2007 Vote

4. When we called the front desk, they had to send an engineer to our room who said that the motion detector on the thermostat caused the AC to turn off when people aren't active in the room (like when they are sleeping or out for the day).

"not for sleeping, just for partying " Read full review on TripAdvisor 4/7/2009 Vote

5. OTHER:Lisa - front desk clerk went above & beyond, give this woman a raise.

"Great bed, bad food, and "okay" conference facilities " Read full review on TripAdvisor 11/23/2008 Vote

6. I made another call to the front desk about it at 10 a.m., and they said they were aware and were sorry it hadn't been cleaned up yet.

"Vomit on the floor not cleaned up! Ew! " Read full review on TripAdvisor 11/10/2008 Vote

7. We called the front desk and just said there was something on the pillows and could we have the sheets changed.

"Are you kidding! Little Roaches! " Read full review on TripAdvisor 8/14/2008 Vote

8. Front desk staff, bellman/shuttle drivers, and especially the employee who runs the p.m. Concierge Lounge are fantastic.

"Some staff are great, housekeeping is so/so " Read full review on TripAdvisor 4/26/2008 Vote

9. Front desk personnel was civil but not exactly cordial.

"Didn't quite live up to the price " Read full review on TripAdvisor 3/1/2008 Vote

10. No vending machines (contrary to signs posted), but there was a 'market' at the front desk that sold a very small selection of food and beverages.

"Didn't quite live up to the price " Read full review on TripAdvisor 3/1/2008 Vote