Crowne Plaza Houston - Brookhollow, Houston, Check In

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OpinionWell
Rank

48th

Out of 718

Crowne Plaza Houston - Brookhollow	Average Price: $186 Check Rates

Hotel Class:

12801 Northwest FreeWay

Houston, 77040 View map

3-Star Hotel Rank: 21 of 121
Average review rating: 3.35

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (2) , MyTravelGuide (201) , Travelocity (10) , TripAdvisor (145) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (4) balcony (2) bar (18) bath (2) bathroom (14) bed (17) breakfast (24) charge (2) check in (9) concierge (5) cost (3) deal (3) dinner (6) downtown (3) fitness center (2) food (17) freeway (7) front desk (52) gym (2) highway (7) hot tub (3) hotel (175) housekeeping (5) lobby (13) location (27) lunch (3) manager (23) money (10) parking (14) pillow (2) pool (13) price (12) rate (11) recommend (13) restaurant (22) room (144) room service (13) service (68) sheets (3) shower (7) shuttle (11) spa (2) staff (120) suite (2) tub (2) value (3) view (2) walk (3) walk in (2) wireless (4)

Check in

Appears in 9 comments.

80% wrote positive comments about check in

The following words were used in comments with Check in:
best (2) desk (4) fast (2) great (2) guest (2) service (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Rizwan Marfani at the front desk was great during my check in.

"Awesome Staff! " Read full review on TripAdvisor 3/30/2012 Vote

2. He was kinda, helpful and made check in a breeze.

"Hotel was great --- But Henry Was the star! " Read full review on TripAdvisor 3/19/2012 Vote

3. Check in was fast,then you head up to your room,very clean and neat.

"My Month Long Stay at Crown Plaza Brookhollow " Read full review on TripAdvisor 10/16/2011 Vote

4. Check in and checkout is always fast and easy.

"Great for business travel. " Read full review on TripAdvisor 6/25/2011 Vote

5. I checked in around 10pm on Friday night and everything was very good during the check in process.

"Stay Away " Read full review on TripAdvisor 12/3/2008 Vote

6. At check-in, we were warmly greeted by the manager, Rizwan, Henry and all of the other front desk workers.

"Excellent Customer Service " Read full review on TripAdvisor 5/14/2012 Vote

7. I had completely lost my voice from a cold at check in and the front desk staff - Henry Strait especially - was some of the best customer service I have ever seen.

"Hotel was great --- But Henry Was the star! " Read full review on TripAdvisor 3/19/2012 Vote

8. Great service at check in (Henry was at the front desk).

"Would stay here again! " Read full review on TripAdvisor 1/2/2012 Vote

9. Always smiling when you go check in they call you by your last name and that means alot to guest when we may not be having the best day but the staff recognizes you that is very meaningful to the guest.

"Hotel Management and Employees " Read full review on TripAdvisor 2/14/2012 Vote