Hilton Houston, Houston, Service

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Rank

52nd

Out of 718

Hilton Houston	Average Price: $212 Check Rates

Hotel Class:

9999 Westheimer Road

Houston, 77042-3802 View map

3-Star Hotel Rank: 24 of 121
Average review rating: 4.08

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (13) , MyTravelGuide (105) , TripAdvisor (55) , YahooTravel (4)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (6) bar (7) bath (5) bathroom (7) bed (19) breakfast (18) charge (4) check in (4) closet (2) complimentary (2) concierge (3) cost (2) decor (2) dinner (2) discount (3) downtown (2) exercise room (1) fee (2) fitness room (2) food (10) front desk (14) hotel (102) housekeeping (6) lobby (12) location (20) manager (2) money (3) parking (13) pillow (3) pool (8) price (6) rate (4) recommend (9) restaurant (24) room (119) room service (4) service (22) shower (8) shuttle (3) staff (25) street (4) suite (3) towel (5) tub (2) valet (1) value (5) view (5) walk (7) water pressure (1) wireless (6)

Service

Appears in 22 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
friendly (2) good (5) great (2) hotel (8) internet (2) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service at the front desk is very pleasant, although the issues I mention previously weren't resolved while I was there, it was more the fault of an aging building which needs updating.

"Don't expect a Hilton... " Read full review on TripAdvisor 3/2/2012 Vote

2. There are hundreds of other properties that will give me far superior service.

"Where do I begin? " Read full review on TripAdvisor 2/23/2012 Vote

3. I came to Houston for a conference and the hotel was very helpful in making sure that I got there on time and the driver gave me his card allowing to contact him when I was ready to be picked up -- the service is exceptional.

"Great service, decent rooms " Read full review on TripAdvisor 11/18/2011 Vote

4. Overall, the friendly service makes staying at the hotel a pleasure.

"Great service, decent rooms " Read full review on TripAdvisor 11/18/2011 Vote

5. I came close to giving this hotel an overall average rating - but the friendly service of the front-desk staff kicked it up to a very good rating for me.

"Great service - facility still needs some work " Read full review on TripAdvisor 10/3/2011 Vote

6. Examples of excellent service:1.

"Three Day Stay - Great Hotel Excellent Service " Read full review on TripAdvisor 6/8/2011 Vote

7. The level of service is first class, from John and his team on the front desk, to all the folks in the restaurant and housekeeping, they go out of their way to make you welcome and take care of your needs.

"Business trip using the conference facility at the hotel " Read full review on TripAdvisor 5/21/2010 Vote

8. I was really impressed with the service.

"Simply wonderful " Read full review on Expedia 9/16/2009 Vote

9. Service great.

"Nice Hotel " Read full review on TripAdvisor 5/16/2009 Vote

10. The service at this hotel was great.

"Great Service & Nice, Clean Room " Read full review on TripAdvisor 5/10/2007 Vote