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Rank
52nd
Out of 718

Hilton Houston

Average Price: $212  
 
Hotel Class:
9999 Westheimer Road
Houston, 77042-3802 View map  
3-Star Hotel Rank: 24 of 121
Average review rating: 4.08
OpinionWell Value Index: 1
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (13) , MyTravelGuide (105) , TripAdvisor (55) , YahooTravel (4)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 14 comments. 
100% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (3)   hotel (7)   housekeeping (3)   need (3)    
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1. The service at the front desk is very pleasant, although the issues I mention previously weren't resolved while I was there, it was more the fault of an aging building which needs updating.
"Don't expect a Hilton... " Read full review on TripAdvisor   3/2/2012 Vote      
2. On the positive side, the front desk was very friendly and accomodating - one example, they printed my boarding pass when the business center computers were down.
"Great service - facility still needs some work " Read full review on TripAdvisor   10/3/2011 Vote      
3. The front desk clerk was polite and friendly in check in.
"Nice Business Hotel " Read full review on TripAdvisor   5/7/2011 Vote      
4. Friendly and professional front desk staff.
"Shining Star Biz Hotel " Read full review on TripAdvisor   10/22/2009 Vote      
5. when we got to the hotel we noticed it need cleaning on the outside badly, there was mildew on the windows and the paint was peeling, which didn`t bothered me and my wife cause we where tired after a early morning flight also there was a musty smell I guess from the hotel being old, when we got to the front desk everything went great with one exception they gave us a standard room when we had booked a excutive room, after about 2hrs of griping with hotels.
"double check your reservations " Read full review on TripAdvisor   6/9/2008 Vote      
6. I mentioned this to the front desk three days in a row, but it made no difference and I ended up turning the air conditioning off at night so I could actually sleep.
"Don't expect a Hilton... " Read full review on TripAdvisor   3/2/2012 Vote      
7. I called the front desk who sent me to tech support for the third party company.
"everything was just ok " Read full review on TripAdvisor   10/20/2011 Vote      
8. I spoke with a front desk worker at the hotel and he immediately alerted the housekeeping department who then questioned if perhaps I was having an allergic reaction to a detergent.
Read full review   8/11/2011 Vote      
9. I agree with other commenters that the front desk staff was cold, distant, not very helpful, but no complaints about the maids.
"Very Nice Room, Convenient Location " Read full review on TripAdvisor   7/5/2010 Vote      
10. The level of service is first class, from John and his team on the front desk, to all the folks in the restaurant and housekeeping, they go out of their way to make you welcome and take care of your needs.
"Business trip using the conference facility at the hotel " Read full review on TripAdvisor   5/21/2010 Vote      
   
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