Doubletree Guest Suites Houston, Houston, Manager

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Rank

50th

Out of 718

Doubletree Guest Suites Houston	Average Price: $209 Check Rates

Hotel Class:

5353 Westheimer Road

Houston, 77056-5474 View map

3-Star Hotel Rank: 23 of 121
Average review rating: 4.04

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (89) , Travelocity (6) , TripAdvisor (99) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

The following words were used in comments with Manager:
complimentary (2) management (8)

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1. After over 30 minutes of trying to figure out the billing issue the clerk was unable to reach any managers to figure out a resolution and finally just gave us $16 cash.

"Dissapointing, Dirty, Poor Customer Service " Read full review on TripAdvisor 4/28/2011 Vote

2. Apart from all this the room itself was actually nice but I would never recommend this place, especially after speaking to the manager the next day & they said they would email me some complimentary Hilton points, but never did.

"Love a hot shower - "DONT STAY HERE" " Read full review on TripAdvisor 7/6/2010 Vote

3. They said there was no manager on duty (!) but a duty manager can come.

"the most appalling hotel experience ever " Read full review on TripAdvisor 11/27/2007 Vote

4. At checkout we realised we had been charged for the 2 rooms separately - we were told that we had received an upgrade by being put in 2 different rooms - however the rooms were smaller and not what we had booked - and the manager that agreed to give us 2 complimentary nights to allow for the sewage ( to stop us from calling the Sanitation Dept) then only gave 2 nights at half price.

"the most appalling hotel experience ever " Read full review on TripAdvisor 11/27/2007 Vote

5. We requested a manager to be present prior to the engineer.

"the most appalling hotel experience ever " Read full review on TripAdvisor 11/27/2007 Vote

6. Long story short for that visit, I paid for the upgrade, complained to the manager on duty and they sent a bunch of cookies with a written apologize from Michael to our room.

"A Warm "Cookie" Won't Solve the Problem(s) " Read full review on TripAdvisor 1/6/2012 Vote

7. We tell them we are not staying in the room and will need to be moved- it takes an offduty manager who happens to pop in to check on the hotel another 2 hours and lots of unpleaseant discussions to get us moved to a different room.

"the most appalling hotel experience ever " Read full review on TripAdvisor 11/27/2007 Vote