MGM Grand Detroit, Detroit, Front Desk

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Rank

5th

Out of 93

MGM Grand Detroit	Average Price: $342 Check Rates

Hotel Class:

1777 Third Street

Detroit, 48226 View map

4-Star Hotel Rank: 5 of 11
Average review rating: 4.19

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (10) , TripAdvisor (141)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) bar (26) bath (8) bathroom (53) bed (41) bill (7) breakfast (24) charge (10) check in (36) check out (17) concierge (19) cost (13) decor (13) dinner (29) downtown (22) food (69) front desk (46) hotel (268) housekeeping (13) lobby (26) location (17) lunch (8) manager (6) massage (14) mini bar (6) minibar (5) money (24) parking (8) pillow (5) pool (32) price (29) recommend (17) restaurant (77) room (275) room service (24) service (82) shower (58) spa (63) staff (80) steam (5) suite (23) towel (7) tub (11) valet (34) valet parking (15) value (7) view (17) walk (17) walk in (5) wireless (5)

Front desk

Appears in 46 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) coffee (3) concierge (2) desk (46) dinner (3) friendly (6) helpful (5) hotel (4) limo (2) lobby (2) message (3) music (2) secure (4) service (8) staff (9) valet (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone from the valet to the doormen to security to the front desk was extremely upbeat, courteous and helpful.

"Spur of the moment great trip " Read full review on TripAdvisor 2/20/2012 Vote

2. The front desk is courteous and all calls are answered promptly with your name.

"Much Improved! " Read full review on TripAdvisor 2/13/2012 Vote

3. Great front desk and concierge staff.

"Very Impressive " Read full review on TripAdvisor 2/9/2012 Vote

4. Check-in was quick and efficient and the clerk at the front desk was incredibly friendly and helpful as she set up our room and package details.

"Another Great Stay " Read full review on TripAdvisor 1/24/2012 Vote

5. FRONT DESK: Friendly but not all of them know how to work the check in computers.

"Mostly Good " Read full review on TripAdvisor 12/30/2011 Vote

6. Check-in was a breeze and the front desk staff was very friendly.

"Beautiful hotel, even better service " Read full review on TripAdvisor 7/29/2011 Vote

7. The gentleman at the front desk was pleasant and helpful.

"For a night out of luxury, stay here " Read full review on TripAdvisor 5/21/2011 Vote

8. the hotel was very nice, the front desk was friendly, the business services folks were very helpful (we added a last minute meeting and they got us a room, hooked up my presentation, etc right away) - overall it was a good experience.

"nice hotel, smelly casino, but that is life " Read full review on TripAdvisor 1/2/2011 Vote

9. I needed lots of things, car organized for transport to Canada the next morning, internet access etc and Shawnea at the front desk was fantastic and so professional.

"Fantastic Hotel! " Read full review on TripAdvisor 9/23/2009 Vote

10. Bonnie, who also worked the front desk, helped me immensely and never got frustrated with my many demands.

"Fantastic Hotel! " Read full review on TripAdvisor 9/23/2009 Vote