Westin Detroit, Detroit, Service

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OpinionWell
Rank

3rd

Out of 93

Westin Detroit	Average Price: $181 Check Rates

Hotel Class:

2501 Worldgateway Place

Detroit, 48242 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.4

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (234) , TripAdvisor (447) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (20) bar (55) bathroom (30) bed (101) bill (13) breakfast (44) charge (16) check in (98) check out (12) checkout (10) check-out (7) complimentary (5) cost (14) deal (16) decor (15) dinner (24) downtown (11) fitness center (6) food (94) front desk (61) gym (14) hotel (679) lobby (119) location (114) lunch (8) manager (12) money (8) parking (68) pillow (7) pool (36) price (52) rate (41) recommend (48) restaurant (115) room (480) room service (42) service (125) shower (31) shuttle (58) spa (6) staff (166) suite (17) to park (8) towel (8) valet (66) valet parking (56) value (15) view (33) walk (45) workout room (5)

Service

Appears in 125 comments.

91% wrote positive comments about service

The following words were used in comments with Service:
comfortable (7) convenient (9) desk (10) excellent (11) expectation (8) food (18) friendly (13) good (15) great (27) hotel (22) location (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Evening if you have to fly out of the north terminal2) Exceptional service for the front desk, restaurant staff, to valet parking3) Best beds in Detroit4) For an airport hotel the rooms are so quiet, well expect for the buzzing noise near room 826.

"Definitely the best hotel in Detroit " Read full review on TripAdvisor 3/28/2012 Vote

2. The service is attentive and can offer quickly prepared items if time is precious.

"The Lobby Restaurant is a Peaceful Haven for Good Food Away from the Hustle and Bustle of the Airport Terminals " Read full review on TripAdvisor 3/20/2012 Vote

3. Good food and service and idyllic surroundings provide a wonderful alternative to the standard terminal fare.

"The Lobby Restaurant is a Peaceful Haven for Good Food Away from the Hustle and Bustle of the Airport Terminals " Read full review on TripAdvisor 3/20/2012 Vote

4. Clean, cheap, good service and you can walk to airport.

"Great value hotel just a short walk from the terminal " Read full review on TripAdvisor 2/1/2012 Vote

5. The upsides were the location, the ability to pass through security directly into the airport, a quiet room, and the staff service was above average.

"Not recommended except as a last resort option only " Read full review on TripAdvisor 1/25/2012 Vote

6. Fast, friendly check-in late at night, clean room, comfy bed, very quiet facility, prompt shuttle service to the other terminal at 5am.

"Great airport hotel stay " Read full review on TripAdvisor 12/14/2011 Vote

7. The lobby and rooms are beautiful and service is good.

"My Favorite Airport Hotel " Read full review on TripAdvisor 12/6/2011 Vote

8. Check-in was quick and relatively painless - overall service in the hotel is friendly and prompt.

"Great night's sleep - convenient location " Read full review on TripAdvisor 11/7/2011 Vote

9. Aside from the convenience of being right there at the airport, the hotel was beautiful and our service was great.

"Fantastic! " Read full review on TripAdvisor 10/26/2011 Vote

10. Service-perfect, everyone seemed very happy to help.

"Perfect " Read full review on TripAdvisor 10/26/2011 Vote