Hotel Monaco Denver - a Kimpton Hotel, Denver, Manager

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Rank

10th

Out of 289

Hotel Monaco Denver - a Kimpton Hotel	Average Price: $295 Check Rates

Hotel Class:

1717 Champa Street at 17th

Denver, 80202 View map

4-Star Hotel Rank: 6 of 16
Average review rating: 4.24

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (68) , MyTravelGuide (68) , Travelocity (15) , TripAdvisor (373) , YahooTravel (39)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 16 comments.

33% wrote positive comments about manager

The following words were used in comments with Manager:
generous (2) guest (2) hotel (7) management (16) night (2) problem (2) wine (2)

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1. Also, the Guest Relations Manager, Parker, was helpful in ensuring we had a pleasant stay.

"Convenient and Helpful Staff! " Read full review on TripAdvisor 12/26/2011 Vote

2. But I reported this issue in a Monaco stay survey and the hotel manager emailed me back a week later with an acceptable conciliatory offer.

"Nice boutique, not for business travelers " Read full review on TripAdvisor 5/12/2008 Vote

3. Also got a chance to meet their General Manager during wine hour.

"Had a wonderful time! " Read full review on TripAdvisor 7/9/2011 Vote

4. I read the account above, so after I found out that the Denver Monaco Kempton hotel had two reports of bed bugs (on this site and on another)the first thing I did was call the hotel and ask to speak to the manager.

Read full review 4/23/2011 Vote

5. It seems that the manager was being disingenious.

Read full review 4/23/2011 Vote

6. He told me the night manager needed to get on the ball and start walking the halls after the bars close.

"Not the same as it ever was " Read full review on TripAdvisor 9/6/2010 Vote

7. with the clerk fumbled with the computer then told the manager to 'take over'.

"Beautiful Hotel, Lacks Customer Service.. " Read full review on TripAdvisor 2/1/2010 Vote

8. We had to argue with the manager to finally receive ONE free breakfast, not one each day.

"Customer Service 101 " Read full review on TripAdvisor 12/8/2009 Vote

9. We continued to argue and he threatened to kick us out of the hotel (THAT WE WERE PAYING TO STAY IN!) I ended up calling the main Hotel Kimtpon number and spoke with a supervisor who immediately called the manager and forced him to take the charge off the account.

"Customer Service 101 " Read full review on TripAdvisor 12/8/2009 Vote

10. Lori, the manager, did fix the bill.

"Less than perfect, but good compared to other hotels " Read full review on TripAdvisor 7/31/2009 Vote