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OpinionWell
Rank
36th
Out of 453

The Westin City Center

Average Price: $226  
 
Hotel Class:
650 North Pearl Street
Dallas, 75201 View map  
4-Star Hotel Rank: 16 of 20
Average review rating: 3.56
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (5) , Expedia (25) , MyTravelGuide (39) , Travelocity (4) , TripAdvisor (128) , YahooTravel (18)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 9 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. It gets better, Manager and staff lie and they said they NOT received anyof emails and there is something wrong with my email address.
"Rude Staff and Worst Customer Service - (Advise - Don't stay in this hotel) " Read full review on TripAdvisor   5/15/2012 Vote      
2. And when I asked them to verify their email address, Manager said she is busy (there are guests in the line) and she HANGED UP THE PHONE ON ME.
"Rude Staff and Worst Customer Service - (Advise - Don't stay in this hotel) " Read full review on TripAdvisor   5/15/2012 Vote      
3. I'm not a cheap person but usually the hotels come with continental breakfast , you have to pay 19 dollars per person to get eggs,bacon,bread ,and cereal and a little variety of fruits and the person who was attending us didn't bring our drink we had to get up and go to the manager to get our drinks it took 20 minutes for the lady to realize .
"Great but no continental breakfast :( " Read full review on TripAdvisor   5/12/2012 Vote      
4. When I went to speak with the manager about it the next morning, they comped us another night's stay.
"Awesome room - Great Service! " Read full review on TripAdvisor   4/12/2012 Vote      
5. Ralph (I think that was the manager on duty that morning), was awesome and very apologetic.
"Awesome room - Great Service! " Read full review on TripAdvisor   4/12/2012 Vote      
6. Finally, at 3pm, the party was ended by the hotel manager and they evicted the group.
"Awesome room - Great Service! " Read full review on TripAdvisor   4/12/2012 Vote      
7. Manager then came up with clean towels & box of tissues, said he would personally assure the room would be done when we returned.
"Not a four star hotel under current conditions " Read full review on TripAdvisor   5/30/2011 Vote      
8. I talked to the manager, and he offered an apology and compensation, but I still wouldn't stay here again.
"Try the Sheraton across the street instead " Read full review on TripAdvisor   7/18/2010 Vote      
9. She said that even the manager of the housekeeping had gone in and did not find anything.
"Threw my clothes away " Read full review on TripAdvisor   9/28/2009 Vote      
   
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