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Rank
10th
Out of 453

The Stoneleigh Hotel & Spa

Average Price: $236  
 
Hotel Class:
2927 Maple Avenue
Dallas, 75201 View map  
3-Star Hotel Rank: 4 of 88
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (50) , MyTravelGuide (82) , TripAdvisor (130) , YahooTravel (24)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 30 comments. 
63% wrote positive comments about front desk
The following words were used in comments with Front desk:
complaints (2)   confuse (2)   desk (30)   extremely (2)   friendly (5)   great (2)   hotel (2)   housekeeping (3)   maintenance (2)   responsive (2)    
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1. The staff were all extremely courteous and friendly from the valet to the front desk to the gentleman who brought room service.
"Excellent 3 Night Stay " Read full review on TripAdvisor   3/28/2011 Vote      
2. The service was perfect from the valet, front desk, maids, bellmen, and bartender.
"Perfect service, great location, large rooms that could be a little quieter. " Read full review on TripAdvisor   6/17/2010 Vote      
3. When I told the front desk the response was, 'Yeah, everyone is complaining.
"Apathetic at best " Read full review on TripAdvisor   4/20/2010 Vote      
4. The front desk was very friendly when checking in; however, when we made it to our room, we didn't have a mini-bar key & was told to come back down & retrieve it.
"Not what was expected of a 4 1/2 Star hotel - Will not return " Read full review on Expedia   8/20/2009 Vote      
5. The service at the front desk wasn't bad but nothing spectacular.
"Not the worst, but not the best " Read full review on Expedia   8/7/2009 Vote      
6. I called the front desk and I was told that someone will come and clean the room.
"Poor understanding of exceptional service " Read full review on TripAdvisor   6/29/2009 Vote      
7. When my friend and I checked in, the front desk knew who we were and greeted us by name.
"Nice facility, RUDE staff! " Read full review on TripAdvisor   6/13/2009 Vote      
8. I stopped by the front desk to ask for directions to the nearest Starbucks.
"Horrible front desk " Read full review on TripAdvisor   4/21/2012 Vote      
9. I informed the front desk that the Crescent is open and they might want to tell their visitors such when they ask.
"Horrible front desk " Read full review on TripAdvisor   4/21/2012 Vote      
10. I don't know if the staff has daily training on arriving guests or they just have a naturally great staff, but from the front desk to the concierge to bartender and Bolla waitstaff they provide great service with a smile and most seem to know me by name.
"Superb property, superlative service " Read full review on TripAdvisor   4/13/2012 Vote      
   
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