Holiday Inn Cleveland, Cleveland, Service

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Rank

26th

Out of 115

Holiday Inn Cleveland	Average Price: $135 Check Rates

Hotel Class:

1111 Lakeside Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 15 of 22
Average review rating: 3.48

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (490) , TripAdvisor (8) , YahooTravel (28)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (1) bar (8) bargain (1) bath (3) bathroom (11) bed (7) breakfast (8) charge (2) check in (5) check out (2) closet (1) complimentary (2) cost (2) deal (2) decor (1) dinner (1) discount (2) downtown (18) food (11) front desk (14) highway (2) hot tub (2) hotel (88) housekeeping (5) lake (7) lobby (6) location (18) money (4) neighborhood (2) parking (14) pillow (1) pool (8) price (8) recommend (5) restaurant (15) room (75) room service (3) service (18) shower (2) shuttle (15) spa (2) staff (17) street (3) suite (2) towel (2) tub (2) value (1) view (6) walk (10) whirlpool (1)

Service

Appears in 18 comments.

66% wrote positive comments about service

The following words were used in comments with Service:
clean (2) desk (2) downtown (2) employee (2) great (2) hotel (3) need (2) nice (2) poor (2) responsive (2) shuttle (6) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I know this may sound petty but, in this price range we expected better service.

"Stay here only if you are going to the Browns or Rock Hall " Read full review on Expedia 1/2/2010 Vote

2. I also loved the services including the welcome cookie once you check in.

"awesome ceexperien " Read full review on YahooTravel 8/10/2009 Vote

3. Service was great.

"great location " Read full review on Expedia 6/24/2009 Vote

4. Hotel was clean, schullte service was nice, people were nice.

"Not Bad " Read full review on Expedia 6/24/2009 Vote

5. Front desk service was perfect for check in, check out, and a couple things I needed along the way.

"View of Lake Erie and very close to Rock & Roll Hall of Fame and Great Lakes Science Center " Read full review on TripAdvisor 4/12/2009 Vote

6. The shuttle service was great for our group, the drivers offered many good suggestions on restaurants.

"Great Stay " Read full review on YahooTravel 3/14/2009 Vote

7. The best part of the Doubletree is that they have a complimentary shuttle service that will take you where you want to go in the downtown area, and pick you up when you are ready to come back to the hotel --- you are provided a phone number to the shuttle driver.

"Nice Hotel in Downtown Cleveland " Read full review on Expedia 1/12/2010 Vote

8. However, the people who are dealing with the consumer could use some lessons in service and friendliness.

"Stay here only if you are going to the Browns or Rock Hall " Read full review on Expedia 1/2/2010 Vote

9. They also offered shuttle service around town.

"Good Location, Decent Hotel but in need of better room service " Read full review on Expedia 9/22/2009 Vote

10. You are 3 blocks from the RRHF the shuttle service will take and pick you up anywhere you want to go.

"LOVED iT " Read full review on YahooTravel 8/22/2009 Vote