Holiday Inn Cleveland, Cleveland, Front Desk

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Rank

26th

Out of 115

Holiday Inn Cleveland	Average Price: $135 Check Rates

Hotel Class:

1111 Lakeside Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 15 of 22
Average review rating: 3.48

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (490) , TripAdvisor (8) , YahooTravel (28)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (1) bar (8) bargain (1) bath (3) bathroom (11) bed (7) breakfast (8) charge (2) check in (5) check out (2) closet (1) complimentary (2) cost (2) deal (2) decor (1) dinner (1) discount (2) downtown (18) food (11) front desk (14) highway (2) hot tub (2) hotel (88) housekeeping (5) lake (7) lobby (6) location (18) money (4) neighborhood (2) parking (14) pillow (1) pool (8) price (8) recommend (5) restaurant (15) room (75) room service (3) service (18) shower (2) shuttle (15) spa (2) staff (17) street (3) suite (2) towel (2) tub (2) value (1) view (6) walk (10) whirlpool (1)

Front desk

Appears in 14 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (14) dirty (2) employee (2) floor (3) free (2) guest (2) hall (2) helpful (5) hotel (2) lobby (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. And the cookies they give you at the front desk were awesome.

"Great Experience " Read full review on Expedia 10/6/2009 Vote

2. The Good: The Management and employees at the front desk were nice, professtional and helpful.

"Good Location, Decent Hotel but in need of better room service " Read full review on Expedia 9/22/2009 Vote

3. ' It took 3 visits to the front desk until a security guard offered to come up and help us (after the cleaner asked her to get me a broom so I could clean the floor!).

"Just ok...probably wouldn't stay here again " Read full review on TripAdvisor 4/25/2009 Vote

4. Front desk service was perfect for check in, check out, and a couple things I needed along the way.

"View of Lake Erie and very close to Rock & Roll Hall of Fame and Great Lakes Science Center " Read full review on TripAdvisor 4/12/2009 Vote

5. Everyone was friendly, from the front desk to the housekeeping employees.

"Great Stay " Read full review on YahooTravel 3/14/2009 Vote

6. The lobby is beautiful and service at the front desk was cheerful.

"Great renovation, but needs some customer service training " Read full review on TripAdvisor 4/16/2009 Vote

7. And plus, when we walked in the front desk gave us a ton of menus from places that deliver to the hotel, so that was a plus.

"absolutely AMAZING trip! " Read full review on TripAdvisor 3/20/2009 Vote

8. The pool is much too close to make shift front desk, with guests just prancing about in bathing suits, children just running thru the lobby dripping.

"Alot of bussel about nothing. " Read full review on TripAdvisor 3/4/2009 Vote

9. The front desk was understaffed on Saturday.

"Understaffed and inconvenient location " Read full review on TripAdvisor 3/1/2009 Vote

10. And I mean bed not made dishes in room, etc. When we called the front desk they said they would send someone 'right up' after 30 min.

"Never Again " Read full review on YahooTravel 10/28/2007 Vote