Ritz-Carlton Cleveland, Cleveland, Manager

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Rank

9th

Out of 115

Ritz-Carlton Cleveland	Average Price: $405 Check Rates

Hotel Class:

1515 West Third Street

Cleveland, 44113 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 3.97

OpinionWell Value Index: 1

Traveler reviews analyzed: YahooTravel (20) , Expedia (17) , TripAdvisor (141)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:

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1. Breakfast was not what I expected for the price and location, but the manager became aware of our dissatisfaction and corrected the situation beyond my expectations.

"Good service and location " Read full review on TripAdvisor 12/4/2011 Vote

2. They certainly seemed concerned when I causally mentioned some of these things, but alas, when I submitted this by email to the manager, I didn't hear back.

"Stay at the Marriott. This was such a disappointment. " Read full review on TripAdvisor 12/13/2011 Vote

3. Honestly, any other property would have made some adjustment or the manager would have called/emailed me to follow up after our departure, but nope.

"Stay at the Marriott. This was such a disappointment. " Read full review on TripAdvisor 12/13/2011 Vote

4. When we brought it up to our events manager, she said that she was told we only waited an hour, as if this was more satisfactory.

"Not as good as they should be " Read full review on YahooTravel 11/12/2008 Vote

5. I wrote both Ritz corporate and the manager of the hotel with the above comments because I was surprised at the lack of quality and service.

"Cleveland Ritz Carlton not so Ritzy " Read full review on TripAdvisor 6/12/2008 Vote

6. ) Only by pestering the desk every 5 minutes and eventually calling for a manager did they find us a room by 4:30.

"Cleveland Ritz Carlton not so Ritzy " Read full review on TripAdvisor 6/12/2008 Vote

7. I heard nothing from corporate but a week later received a limp apology for the late check-in from the hotel`s manager (with no comment about my other complaints) assuring us that it would not happen again.

"Cleveland Ritz Carlton not so Ritzy " Read full review on TripAdvisor 6/12/2008 Vote