Holiday Inn Cleveland, Cleveland, Service

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Rank

18th

Out of 115

Holiday Inn Cleveland	Average Price: $145 Check Rates

Hotel Class:

629 Euclid Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 12 of 22
Average review rating: 4.04

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (18) , MyTravelGuide (60) , Travelocity (20) , TripAdvisor (133) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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bar (27) bath (5) bathroom (26) bed (48) bill (3) breakfast (96) check in (29) check out (5) checkout (6) complimentary (6) cost (5) deal (10) deck (3) dinner (7) downtown (71) fee (6) food (24) front desk (44) hotel (298) lake (10) laundry (3) lobby (38) location (102) manager (16) money (5) parking (64) pillow (9) pool (9) price (25) rate (14) recommend (30) refund (3) restaurant (44) room (355) service (31) sheets (3) shower (19) staff (66) street (40) suite (13) to park (6) towel (3) tub (12) valet (4) value (5) view (25) walk (60) walk in (4) water pressure (5) wireless (4)

Service

Appears in 31 comments.

63% wrote positive comments about service

The following words were used in comments with Service:
clean (3) customer (6) deal (2) desk (2) excellent (3) free (2) good (4) great (5) helpful (2) hotel (7) laundry (2) location (5) most (3) need (2) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service wasn't bad, but it wasn't good either.

"Dirty and mediocre service. Definitely not worth it! " Read full review on TripAdvisor 8/25/2011 Vote

2. The free breakfast was very good and the service at the breakfast was fabulous.

"Awesome hotel. Wish we could have spent more than one night there! " Read full review on TripAdvisor 8/25/2011 Vote

3. Excellent service from the staff.

"Excellent Value " Read full review on TripAdvisor 8/12/2011 Vote

4. I think that is good service.

"Wonderful service wonderful room great location " Read full review on TripAdvisor 7/20/2011 Vote

5. Do not stay at this hotel if good customer service is important to you.

"D not stay here if customer service matters to you " Read full review on TripAdvisor 3/8/2011 Vote

6. The service, however, was great.

"The only thing that made it ok was the jacuzzi tub... " Read full review on TripAdvisor 3/2/2011 Vote

7. The service checking in the hotel was excellent.

"Food crumbs, torn sheets, disrepair " Read full review on TripAdvisor 2/11/2011 Vote

8. Rose, David, and Stephen are excellent in customer service.

"READ CAREFULLY BEFORE BOOKING this hotel... not what it appears! " Read full review on TripAdvisor 2/20/2009 Vote

9. The service was great and the room was clean.

"Great Value! " Read full review on Travelocity 8/1/2007 Vote

10. Recommend Highly for the price, location and service.

"Classic, great location, large room! " Read full review on TripAdvisor 1/22/2012 Vote