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Rank
8th
Out of 115

Sheraton Cleveland

Average Price: $154  
 
Hotel Class:
5300 Riverside Drive
Cleveland, 44135 View map  
3-Star Hotel Rank: 7 of 22
Average review rating: 3.86
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , MyTravelGuide (149) , Travelocity (5) , TripAdvisor (130) , YahooTravel (5)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 47 comments. 
100% wrote positive comments about service
The following words were used in comments with Service:
convenient (3)   customer (6)   excellent (3)   food (4)   friendly (5)   good (11)   great (11)   hotel (14)   location (2)   lounge (3)   nice (3)    
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1. Our day started out bad but ended on a positive note,when one works in customer service , we certainly appreciate great service which seems to be hard to find ,keep up the good work.
"would return here again! " Read full review on TripAdvisor   5/2/2012 Vote      
2. The service was friendly, available and responsive.
"Good service and policies; okay facility " Read full review on TripAdvisor   4/23/2012 Vote      
3. Service was excellent and wait staff attentive and wonderful to dine with.
"Perfect for in and out business travel " Read full review on TripAdvisor   4/17/2012 Vote      
4. A kind word or genuine attempt at good customer service is all it takes to make a loyal customer.
"One year later, a disappointment " Read full review on TripAdvisor   10/24/2011 Vote      
5. The manager, and staff provide the best in hospitality and service.
"Welcome Home " Read full review on TripAdvisor   9/22/2011 Vote      
6. excellent property, not your typical Sheraton, 24 hour shuttle service, great lounge with quite a wide range of wine and draft beer on the menu, surprising for an airport hotel lounge.
"Clean, good value, excellent bed! " Read full review on TripAdvisor   8/29/2011 Vote      
7. the service in the hotel was great, especially in food and beverages.
"Decent Place to Stay in Cleveland " Read full review on TripAdvisor   8/20/2011 Vote      
8. Stayed here on a recent visit to Cleveland and was very pleased with the service and the fact that it is literally connected to the airport.
"Convenient and clean " Read full review on TripAdvisor   8/8/2011 Vote      
9. I didn't make a stink about it, as I was only staying there one night, but it would have been nice if the hotel had comped breakfast for the inconvience--that's just good customer service.
"Adequate airport hotel, fine for a night or two, but not more than that " Read full review on TripAdvisor   5/31/2011 Vote      
10. Service was especially friendly and room service was good as well.
"Good option at Hopkins Airport " Read full review on TripAdvisor   5/22/2011 Vote      
   
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