Sheraton Cleveland, Cleveland, Front Desk

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Rank

8th

Out of 115

Sheraton Cleveland	Average Price: $154 Check Rates

Hotel Class:

5300 Riverside Drive

Cleveland, 44135 View map

3-Star Hotel Rank: 7 of 22
Average review rating: 3.86

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , MyTravelGuide (149) , Travelocity (5) , TripAdvisor (130) , YahooTravel (5)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) bar (18) bath (6) bathroom (21) bathtub (3) bed (24) bill (4) breakfast (28) charge (9) check in (11) check out (3) complimentary (3) concierge (3) cost (4) deal (4) decor (5) dinner (7) downtown (12) exterior (2) fitness center (6) food (26) front desk (25) gym (6) hot tub (4) hotel (234) housekeeping (6) lobby (36) location (24) money (3) parking (46) pillow (8) pool (39) price (13) rate (10) recommend (15) restaurant (56) room (197) room service (11) service (47) shower (11) shuttle (58) staff (70) suite (4) to park (3) towel (7) value (4) view (8) walk (7) wireless (4) workout room (3)

Front desk

Appears in 25 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
attentive (2) club (2) coffee (2) complain (2) courteous (3) desk (25) fee (2) friendly (2) good (2) great (3) helpful (2) hotel (2) lounge (2) nice (2) prompt (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Great decision after a long day of trying to get out of Texas, the staff from the shuttle bus driver to front desk & bar staff very friendly & welcoming.

"would return here again! " Read full review on TripAdvisor 5/2/2012 Vote

2. Front desk staff all super nice and helpfulAll in all great stay, a good choice for a night or 2.

"Perfect for in and out business travel " Read full review on TripAdvisor 4/17/2012 Vote

3. The front desk/longue area is very nice.

"Comfy after a long drive! " Read full review on TripAdvisor 1/9/2012 Vote

4. Checkin was smooth and the front desk staff was courteous and answered all of our questions.

"Convenient Airport Hotel " Read full review on TripAdvisor 1/5/2012 Vote

5. I reviewed this hotel one year ago and gave it a very good rating, with only a small gripe about a less than friendly front desk staff.

"One year later, a disappointment " Read full review on TripAdvisor 10/24/2011 Vote

6. The front desk / concierge were quite helpful giving us directions and the standard printed sheet of options.

"A perfect fit for us " Read full review on TripAdvisor 8/12/2011 Vote

7. The front desk associates were extremely helpful.

"Don't Judge a book by its Cover.... " Read full review on TripAdvisor 7/11/2011 Vote

8. Our neighbor was playing their radio loudly, but the front desk took care of it promptly when we called to complain.

"A pleasant stay " Read full review on TripAdvisor 2/28/2011 Vote

9. The front desk staff was courteous and got me checked-in promptly.

"Good overnight stay " Read full review on TripAdvisor 7/11/2008 Vote

10. Drop off was a breeze too, you just drop the keys with the front desk.

"Great Stay " Read full review on TripAdvisor 4/24/2012 Vote