Ballantine Resort Charlotte, Charlotte, Service

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Rank

2nd

Out of 269

Ballantine Resort Charlotte	Average Price: $278 Check Rates

Hotel Class:

10000 Ballantyne Commons ParkWay

Charlotte, 28277 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.42

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (15) , MyTravelGuide (10) , Travelocity (5) , TripAdvisor (191)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) balcony (15) bar (49) bath (13) bathroom (42) bed (25) bill (9) breakfast (38) brunch (5) charge (11) check in (24) check out (10) complimentary (9) concierge (16) deal (5) decor (9) dinner (27) downtown (15) food (54) front desk (15) gym (6) hot tub (10) hotel (256) housekeeping (9) lobby (26) location (39) lunch (18) massage (30) money (5) parking (15) pillow (7) pool (82) price (17) rate (9) recommend (33) restaurant (67) room (211) room service (19) sauna (5) service (139) shower (20) spa (105) staff (115) street (10) suite (15) towel (19) tub (20) valet (14) value (12) view (29)

Service

Appears in 139 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
excellent (14) exceptional (7) experience (8) food (20) friendly (8) good (12) great (21) hotel (27) luxurious (6) nice (9) night (8)

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1. We also used the spa and the services provided were excellent.

"Great Southern Hospitality " Read full review on TripAdvisor 5/16/2012 Vote

2. The service was impeccable and the staff was always available to assist in any way they could.

"Great Southern Hospitality " Read full review on TripAdvisor 5/16/2012 Vote

3. The spa is great and very good value for moneyThis si service with a smile and I love the warm welcome - especially from Nelson at the door and Jason on concierge who are extremely helpfulCannot wait to return.

"Aways a pleasure " Read full review on TripAdvisor 5/10/2012 Vote

4. Overall both experiences have been very good, with one exception the service at the pool area was awful.

"Nice place, One bad experience " Read full review on TripAdvisor 5/7/2012 Vote

5. This time is for my anniversary and we are both loving the atmosphere and service.

"The Ballantyne is such a beautiful and relaxing place for a weekend getaway. " Read full review on TripAdvisor 4/14/2012 Vote

6. Not all that impressed with the food but the bartender was very nice and service was great.

"Needed a break " Read full review on TripAdvisor 3/11/2012 Vote

7. The food was very good and the service was excellent.

"Great Stay on NYE " Read full review on TripAdvisor 1/9/2012 Vote

8. Staff, service, dining, in-room all excellent.

"Great Couples Getaway " Read full review on TripAdvisor 12/26/2011 Vote

9. Excellent service.

"Excellent weekend getaway. " Read full review on TripAdvisor 12/15/2011 Vote

10. I didn't stay at the hotel, but I did experience great customer service.

"Lunch for Meeting Planners - Superb! " Read full review on TripAdvisor 12/12/2011 Vote