Ballantine Resort Charlotte, Charlotte, Concierge

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Rank

2nd

Out of 269

Ballantine Resort Charlotte	Average Price: $278 Check Rates

Hotel Class:

10000 Ballantyne Commons ParkWay

Charlotte, 28277 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.42

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (10) , Travelocity (5) , Expedia (15) , TripAdvisor (191)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) balcony (15) bar (49) bath (13) bathroom (42) bed (25) bill (9) breakfast (38) brunch (5) charge (11) check in (24) check out (10) complimentary (9) concierge (16) deal (5) decor (9) dinner (27) downtown (15) food (54) front desk (15) gym (6) hot tub (10) hotel (256) housekeeping (9) lobby (26) location (39) lunch (18) massage (30) money (5) parking (15) pillow (7) pool (82) price (17) rate (9) recommend (33) restaurant (67) room (211) room service (19) sauna (5) service (139) shower (20) spa (105) staff (115) street (10) suite (15) towel (19) tub (20) valet (14) value (12) view (29)

Concierge

Appears in 16 comments.

85% wrote positive comments about concierge

The following words were used in comments with Concierge:
great (2) helpful (6) housekeeping (2) recommend (2) reservation (4) resort (2) service (2) spa (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge was super helpful, and if, for a moment, he wasn't at the desk, the hotel manager was quick to address us so we didn't have to wait.

"** World Class Customer Service ** " Read full review on TripAdvisor 10/17/2011 Vote

2. The concierge was most helpful in making recommendations.

"Great Hotel! " Read full review on TripAdvisor 6/28/2011 Vote

3. the concierge was extremely helpful, especially with directions.

"southern pampering " Read full review on TripAdvisor 6/14/2011 Vote

4. The concierge service was excellent.

"Very nice hotel " Read full review on TripAdvisor 1/30/2011 Vote

5. OTHER:The concierge was quite nice and has great maps and info on Charlotte - I highly recommend you see them early in your stay.

"Just OK - be prepared to pay additional for 'regular' services; also small rooms and broken furniture. " Read full review on TripAdvisor 1/20/2011 Vote

6. The concierge was helpful and the check in was efficient.

"a wonderful end to our vacation " Read full review on TripAdvisor 7/29/2009 Vote

7. The concierge staff was very helpful.

"Lovely Ballantyne!! " Read full review on TripAdvisor 6/4/2007 Vote

8. The spa is great and very good value for moneyThis si service with a smile and I love the warm welcome - especially from Nelson at the door and Jason on concierge who are extremely helpfulCannot wait to return.

"Aways a pleasure " Read full review on TripAdvisor 5/10/2012 Vote

9. DAY TWOHad asked the concierge to make me reservations for brunch (Saturday).

"Needed a break " Read full review on TripAdvisor 3/11/2012 Vote

10. The hostess with the MOSTESS attitude told me they don't accepet reservations and I should go back to the resort and tell the concierge I wanted the printed out email showing the reservation.

"Needed a break " Read full review on TripAdvisor 3/11/2012 Vote