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Rank
3rd
Out of 26

Franklin Hotel

Average Price: $395  
 
Hotel Class:
311 West Franklin
Chapel Hill, 27516 View map  
0-Star Hotel Rank: 2 of 12
Average review rating: 4.07
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (2) , TripAdvisor (91) , YahooTravel (1)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Staff
Appears in 53 comments. 
93% wrote positive comments about staff
The following words were used in comments with Staff:
attentive (5)   bar (2)   breakfast (6)   clean (8)   desk (8)   food (3)   friendly (17)   great (6)   helpful (18)   hotel (14)   love (3)   need (4)   nice (8)   order (5)   welcoming (4)   wondering (3)    
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1. The service was great too -- very friendly staff.
"Beautiful Hotel Located on Franklin Street " Read full review on TripAdvisor   4/26/2012 Vote      
2. The design of the hotel renders some rooms - such as the street facing or internal atrium lobby facing, noisier than others, but the staff seems very willing to help you choose a room based on your priority - terrace, view, quiet, etc. The room colors, furnishings, etc are really lovely, and the hotel public spaces and room itself were spotless.
"Great little hotel, great bedding, responsive staff, top location " Read full review on TripAdvisor   4/3/2012 Vote      
3. The staff is attentive, remembers you and goes out of there way to make sure that you are happy - obliging with recommendations or 'local' reviews.
"What a treat " Read full review on TripAdvisor   3/27/2012 Vote      
4. Very friendly staff makes for an enjoyable stay.
"Very Nice " Read full review on TripAdvisor   2/20/2012 Vote      
5. Other than that, the staff is very helpful and nice and the rooms and baths are a perfect size.
"Wonderful boutique hotel " Read full review on TripAdvisor   2/15/2012 Vote      
6. The manager was a wonderful lady who was constantly greeting people with a warm smile, constantly going to every table to make sure service was wonderful, helping the busy wait staff by refilling coffee and water.
"Breathtaking! " Read full review on TripAdvisor   2/5/2012 Vote      
7. The graciousness and warmth of the staff simply elevated this to a whole new level.
"Breathtaking! " Read full review on TripAdvisor   2/5/2012 Vote      
8. The only minor criticism I would make is that the breakfast menu is fixed and so gets a little boring for seven days, but on the other hand it is cooked to order and the waiting staff are really friendly.
"A really comfortable hotel " Read full review on TripAdvisor   12/27/2011 Vote      
9. We found the room very comfortable and the staff very friendly and relaxed.
"A really comfortable hotel " Read full review on TripAdvisor   12/27/2011 Vote      
10. The staff is very friendly and helpful.
"Love, Love, Love the Franklin Hotel! " Read full review on TripAdvisor   10/6/2011 Vote      
   
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