Franklin Hotel, Chapel Hill, Front Desk

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Rank

3rd

Out of 26

Franklin Hotel	Average Price: $395 Check Rates

Hotel Class:

311 West Franklin

Chapel Hill, 27516 View map

0-Star Hotel Rank: 2 of 12
Average review rating: 4.07

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (2) , TripAdvisor (91) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) balcony (33) bar (31) bath (5) bathroom (25) bed (32) breakfast (69) charge (3) check in (16) complimentary (12) cost (5) deal (2) deck (2) decor (5) dinner (11) discount (2) downtown (9) food (10) front desk (33) gym (3) hotel (192) housekeeping (3) lobby (15) location (52) manager (5) money (4) parking (30) patio (3) pillow (22) pool (2) price (9) rate (9) recommend (12) restaurant (41) room (201) room service (5) service (38) sheets (6) shower (25) staff (53) street (60) suite (5) to park (2) towel (5) value (4) view (6) walk (21) walk-in (2) water pressure (2) wireless (6)

Front desk Traveler Insight - Friendly Front Desk

Appears in 33 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (9) hotel (5) nice (5) noise (5) problem (4) recommend (3) unfortunate (2) upgraded (2) walking (3) welcoming (3) wondering (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After escorting us to the front desk to be checked in, Becky and Mario (they are absolutely fabulous) let us know that since it was our 1st wedding anniversary, they went ahead and upgraded us to the Presidential Suite.

"Breathtaking! " Read full review on TripAdvisor 2/5/2012 Vote

2. The cookies at the front desk were delicious, and the full breakfast was excellent.

"Balcony over Franklin St rocked! " Read full review on TripAdvisor 9/11/2011 Vote

3. Upon arriving from Atlanta, I was greeted by a very warm, and courteous woman at the front desk.

"An excellent hotel. I wish more were like this! " Read full review on TripAdvisor 4/25/2011 Vote

4. My husband used the exercise facility and stated that it was nice, also noting it had a bowflex and treadmill, etc. The front desk was very helpful in answering the questions we had regarding dining options in the area and we were greeted by all hotel staff in passing on every occasion.

"Wonderful experience " Read full review on TripAdvisor 3/31/2011 Vote

5. The beds comfortable, Alisha at the front desk was very helpful, she was sweet, and very accomadating when we couldn't get out TV to work.

"Wonderful Stay a Franklin Hotel. " Read full review on TripAdvisor 1/10/2011 Vote

6. The front desk staff were very professional and helpful, and the free cookies, fruit, and ice tea at check-in desk were most welcome after a long day.

"Great concept, details need attention " Read full review on TripAdvisor 12/12/2010 Vote

7. -Front desk staff is warm and welcoming, with baked cookies and sweet tea upon arrival; nice touches.

"An upscale hotel in the heart of Chapel Hill " Read full review on TripAdvisor 8/22/2010 Vote

8. The front desk staff are exceptionally helpful.

"Fabulous Hotel " Read full review on TripAdvisor 7/5/2010 Vote

9. The staff at the front desk, bar and restaurant were nice and the complimentary breakfast buffet was a nice bonus.

"Great Location, Friendly staff, not equipped for cold weatehr " Read full review on TripAdvisor 2/12/2010 Vote

10. I arrived on the evening of February 2nd, 2010, and was greeted in a very welcoming way by the young man at the front desk.

"An excellent experience! " Read full review on TripAdvisor 12/29/2009 Vote