Franklin Hotel, Chapel Hill, Service

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Rank

3rd

Out of 26

Franklin Hotel	Average Price: $395 Check Rates

Hotel Class:

311 West Franklin

Chapel Hill, 27516 View map

0-Star Hotel Rank: 2 of 12
Average review rating: 4.07

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (2) , TripAdvisor (91) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) balcony (33) bar (31) bath (5) bathroom (25) bed (32) breakfast (69) charge (3) check in (16) complimentary (12) cost (5) deal (2) deck (2) decor (5) dinner (11) discount (2) downtown (9) food (10) front desk (33) gym (3) hotel (192) housekeeping (3) lobby (15) location (52) manager (5) money (4) parking (30) patio (3) pillow (22) pool (2) price (9) rate (9) recommend (12) restaurant (41) room (201) room service (5) service (38) sheets (6) shower (25) staff (53) street (60) suite (5) to park (2) towel (5) value (4) view (6) walk (21) walk-in (2) water pressure (2) wireless (6)

Service

Appears in 38 comments.

65% wrote positive comments about service

The following words were used in comments with Service:
big (2) breakfast (8) car (3) comfortable (3) desk (3) excellent (5) expectation (5) good (4) great (5) hotel (11) impressed (4) lacking (3) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I was I was impressed with the high level of service, big room, comfy bed, big shower and excellent free breakfast.

"Big room, big shower, comfy bed " Read full review on TripAdvisor 4/27/2012 Vote

2. The service was great too -- very friendly staff.

"Beautiful Hotel Located on Franklin Street " Read full review on TripAdvisor 4/26/2012 Vote

3. In addition to David, we had great service by the breakfast waiter/bartender, and by Mario who arranged a car service for us, and other staff members who made reservations, booked a massage for me, and helped us with directlons, etc.I hope to return soon and would absolutely stay here again for any travel in this area.

"Great little hotel, great bedding, responsive staff, top location " Read full review on TripAdvisor 4/3/2012 Vote

4. The manager was a wonderful lady who was constantly greeting people with a warm smile, constantly going to every table to make sure service was wonderful, helping the busy wait staff by refilling coffee and water.

"Breathtaking! " Read full review on TripAdvisor 2/5/2012 Vote

5. Each time, the service is impeccable.

"Love, Love, Love the Franklin Hotel! " Read full review on TripAdvisor 10/6/2011 Vote

6. Service was superb and the complimentary breakfast was a very pleasant surprise.

"A real jewel, with great location " Read full review on TripAdvisor 7/24/2011 Vote

7. There's alot of complaints from reviews on here about small things but for the value and modern style of the hotel and excellent service it's a perfect place.

"Great hotel & close to everything " Read full review on TripAdvisor 1/20/2011 Vote

8. There's alot of complaints from reviews on here about small things but for the value and modern style of the hotel and excellent service it's a perfect place.

"Great hotel & close to everything " Read full review on TripAdvisor 1/20/2011 Vote

9. Bar service was excellent.

"Great concept, details need attention " Read full review on TripAdvisor 12/12/2010 Vote

10. Breakfast was included and served until 11:00 a.m. Great service, wonderful breakfast room and good selections/quality on the menu.

"Lovely luxury hotel in heart of Chapel Hill " Read full review on TripAdvisor 3/17/2010 Vote