Embassy Suites Boston, Boston, Service

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Rank

24th

Out of 197

Embassy Suites Boston	Average Price: $287 Check Rates

Hotel Class:

207 Porter Street

Boston, 02128 View map

3-Star Hotel Rank: 5 of 37
Average review rating: 3.87

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (13) , Travelocity (10) , TripAdvisor (380) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (52) bathroom (42) bed (79) breakfast (345) charge (30) check in (46) check out (11) complimentary (57) cost (26) deal (20) dinner (41) discount (9) downtown (69) fee (9) food (91) front desk (65) gym (16) hot tub (17) hotel (776) housekeeping (14) lobby (37) location (158) lunch (11) manager (40) money (21) parking (80) pillow (18) pool (77) price (78) rate (39) recommend (48) restaurant (81) room (525) room service (24) service (128) sheets (12) shower (16) shuttle (266) staff (172) street (47) suite (313) to park (10) towel (21) valet (43) valet parking (24) value (27) view (51) walk (178) wireless (22)

Service

Appears in 128 comments.

91% wrote positive comments about service

The following words were used in comments with Service:
comfortable (7) excellent (7) food (11) free (8) friendly (8) good (24) great (22) helpful (8) hotel (42) location (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. superior service felt like royalty.

"amazing " Read full review on TripAdvisor 5/11/2012 Vote

2. Complimentary hotel shuttle to and from the airport was great, along with the shuttle service to the public transit depots (Blue Line and Gray Line).

"Breakfast Great, East Boston Neighborhood Quaint " Read full review on TripAdvisor 4/25/2012 Vote

3. Excellent customer service from the front desk (Carla and Jonathan are awesome) to the parking attendants.

"Excellent Hotel. " Read full review on TripAdvisor 3/8/2012 Vote

4. Excellent service and great welcome to Boston - Thanks for a very pleasant stay.

"Excellent Hotel. " Read full review on TripAdvisor 3/8/2012 Vote

5. We picked this hotel as it was close to the airport, offerered a free courtesy bus service and included a cooked breakfast.

"Weekend in Boston " Read full review on TripAdvisor 2/18/2012 Vote

6. Suttle service was also good.

"could be great, but! " Read full review on TripAdvisor 12/19/2011 Vote

7. Service I had was great.

"Did not expect to like it so much! " Read full review on TripAdvisor 12/11/2011 Vote

8. This hotel was about $100 less than the Hyatt down the street (who also does a park stay and fly) and the service was just as good and the rooms were fine too.

"Good value and easy for park stay and fly " Read full review on TripAdvisor 12/6/2011 Vote

9. Restaurant food a little ordinary but table service was good.

"All that you could need in an airport hotel " Read full review on TripAdvisor 11/17/2011 Vote

10. The staff is very friendly and helpful and the services very nice.

"Definitely would stay again-value & location a plus " Read full review on TripAdvisor 11/13/2011 Vote