Embassy Suites Boston, Boston, Front Desk

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Rank

24th

Out of 197

Embassy Suites Boston	Average Price: $287 Check Rates

Hotel Class:

207 Porter Street

Boston, 02128 View map

3-Star Hotel Rank: 5 of 37
Average review rating: 3.87

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (13) , Travelocity (10) , TripAdvisor (380) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (52) bathroom (42) bed (79) breakfast (345) charge (30) check in (46) check out (11) complimentary (57) cost (26) deal (20) dinner (41) discount (9) downtown (69) fee (9) food (91) front desk (65) gym (16) hot tub (17) hotel (776) housekeeping (14) lobby (37) location (158) lunch (11) manager (40) money (21) parking (80) pillow (18) pool (77) price (78) rate (39) recommend (48) restaurant (81) room (525) room service (24) service (128) sheets (12) shower (16) shuttle (266) staff (172) street (47) suite (313) to park (10) towel (21) valet (43) valet parking (24) value (27) view (51) walk (178) wireless (22)

Front desk

Appears in 65 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (7) helpful (7) management (3) need (4) nice (5) night (5) pleasant (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were helpful answering questions.

"It was fine for us " Read full review on TripAdvisor 4/23/2012 Vote

2. Excellent customer service from the front desk (Carla and Jonathan are awesome) to the parking attendants.

"Excellent Hotel. " Read full review on TripAdvisor 3/8/2012 Vote

3. Janette at the front desk was a great help to.

"Amazing for the price!!! " Read full review on TripAdvisor 11/24/2011 Vote

4. The room was clean and comfortable, and the front desk staff and shuttle drivers were super friendly and helpful - even late at night.

"Perfect before an early morning flight " Read full review on TripAdvisor 10/17/2011 Vote

5. Front desk staff wasn't rude but not friendly either.

"Just OK " Read full review on TripAdvisor 10/17/2011 Vote

6. Staff at front desk (especially Jonathen) gave good advice about dinner in Boston.

"Great family choice to stay in downtown Boston " Read full review on TripAdvisor 8/7/2011 Vote

7. Other pluses: the front desk staff was fantastic.

"Perfect for what we needed " Read full review on TripAdvisor 7/9/2011 Vote

8. Front desk staff was very friendly.

"Very convenient " Read full review on TripAdvisor 6/10/2011 Vote

9. Jeannette at the front desk made our stay very comfortable and took care of our every need.

"Good hotel, Good location, Great service " Read full review on TripAdvisor 4/3/2011 Vote

10. )During check-in, and throughout our stay, the front desk was well-trained and friendly.

"Comfortable, Convenient, and Lots of Freebies " Read full review on TripAdvisor 2/1/2011 Vote