Hilton Boston, Boston, Service

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OpinionWell
Rank

19th

Out of 197

Hilton Boston	Average Price: $286 Check Rates

Hotel Class:

One Hotel Drive

Boston, 02128 View map

4-Star Hotel Rank: 16 of 38
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Travelocity (10) , Expedia (72) , TripAdvisor (558)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (26) bar (72) bath (10) bathroom (53) bed (81) bill (26) breakfast (124) charge (35) check in (99) check out (16) check-out (11) complimentary (28) concierge (17) cost (29) deal (11) dinner (34) discount (9) downtown (55) fee (20) fitness center (13) food (145) front desk (55) gym (33) hotel (921) housekeeping (16) lobby (84) location (132) manager (11) money (32) parking (61) pillow (13) pool (56) price (74) rate (52) recommend (65) restaurant (151) room (689) room service (65) sauna (10) service (214) shower (26) shuttle (327) staff (202) steam (11) suite (9) towel (12) value (24) view (120) walk (173) wireless (36)

Service

Appears in 214 comments.

79% wrote positive comments about service

The following words were used in comments with Service:
excellent (26) fee (8) food (18) free (8) friendly (14) good (35) great (39) hotel (56) location (9) nice (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I was very pleased with all of the amenities, the cleanliness, the service, the restaurant, even the gift shop.

"Wish I'd thought of it sooner! " Read full review on TripAdvisor 5/19/2012 Vote

2. The shuttle service is great and a few stops on the T and you are downtown.

"Let the hilton brand down " Read full review on TripAdvisor 5/5/2012 Vote

3. Please note that we do not recommend it as they tack on service fee after service fee for room service.

"Review your bill " Read full review on TripAdvisor 4/5/2012 Vote

4. Apart from that joyful experience, which I put down to one miserable server, this hotel is OK, it's a standard US Hilton airport hotel, nothing special but does what it needs too, just wish there was a choice of eateries which might mean the service would be better.

"It's an adequate stop over hotel " Read full review on TripAdvisor 3/2/2012 Vote

5. *Excellent* and courteous service overall, and quite speedy check-in and check-out.

"VERY convenient hotel, great service, spacious rooms " Read full review on TripAdvisor 2/21/2012 Vote

6. The shuttle bus service is excellent.

"Excellent place to stay before an early morning flight " Read full review on TripAdvisor 2/18/2012 Vote

7. Food and service in the restaurant was good despite it being relatively full - the first time I've seen it with more than 10m people in it.

"A cut above most airport hotels " Read full review on TripAdvisor 2/9/2012 Vote

8. This lack of focus is evident from the service in the restaurant (four meals and only one had good service) and from attention to details like a noisy ventilation system in the room.

"Very average " Read full review on TripAdvisor 1/31/2012 Vote

9. The service was very professional, fast, and thorough.

"Great Layover and Beautiful Hotel " Read full review on TripAdvisor 1/26/2012 Vote

10. The service was great from checking in, to dining, and to departure.

"Nice Room, Wonderful Service " Read full review on TripAdvisor 1/8/2012 Vote